The Archdiocese of Chicago, the third largest in the United States, serves more than 2.2 million Catholics in 216 parishes in Cook County and Lake County, a geographic area of 1,411 square miles. The Archdiocese, pastored by Cardinal Blase J. Cupich, has more than 13,000 employees in its systems and ministries, including Catholic Charities, the region's largest nonprofit social service agency. The Archdiocese also has one of the country's largest seminaries. The Archdiocese's 154 elementary and secondary schools comprise one of the largest U.S. private school systems. Its schools have received 96 U.S. Department of Education Blue Ribbon Awards.
The Director of Development Services oversees the Stewardship and Development Operations and Database teams to ensure excellent gift processing, pledge fulfillment for campaigns and database management. As a leader of the office of Stewardship and Development, the Sr Director of Development Services supports and enables the teams responsible for gift fulfillment and database operations ensuring timeliness, accuracy, and professionalism in completing, tracking, and recording donative revenue, providing the overall operational infrastructure of the Stewardship and Development office.
This person is responsible for overseeing the operations and database staff serving more than 100,000 capital and annual donors. S/he will lead by example and motivate the operations staff to serve the mission statement of the Office of Stewardship and Development in their interactions with pastors, parishes, donors, internal offices of the archdiocese and with external vendors. Responsible for leading the administration and operations of database management, software use, policies and procedures, reporting, and the professional development of the Development Services team.
- Sets the overall strategy and direction for gift processing, data processing, reporting, technology, and vendor management for the Stewardship and Development office.
- Leads comprehensive change management efforts related to database, gift processing, acknowledgment process, reporting, and other operational initiatives.
- As needed, works in partnership with the Chief Development Officer as the public facing representative of the Operations and Database teams of the Stewardship and Development organization.
- Consistently works to improve efficiency of the Operations and Database teams, focused on quality, timeliness and service to our donor base, along with alignment internally with key stakeholder departments such as Finance and IT. From time to time this includes leading the business case and execution of programs to change/improve supporting vendor capabilities and technologies used.
- Play a leadership role in improving core S&D operations functions including gift processing, donor recognition, pledge fulfillment, and donor database.
- Manage gift fulfillment for $300MM+ capital campaign, $15MM+ annual fund, and many other significant fundraising initiatives.
- Manage relationships with key Stewardship and Development vendors to ensure efficiency, compliance, and top performance.
- Drives operational metrics and reporting of the team and their deliverables to ensure a disciplined approach to financial and operational goals and objectives of Stewardship and Development. Goals and metrics aligned with Archdiocese strategic and operational objectives.
- Partners closely and responsible for building strong and effective relationships with the Finance/Accounting organization of the Archdiocese of Chicago.
- Partners closely and responsible for building strong and effective relationships with the IT organization of the Archdiocese of Chicago to ensure technology strategy is aligned with the broader Arch.
- Attract, develop, coach, and retain high-performing team members, empowering them to elevate their level of responsibility, span of control, and performance.
- Work with other Stewardship and Development department leaders to develop and maintain systems to establish budgets, track goals, metrics, and progress.
- Other responsibilities as assigned.
