Inspired by the teachings of Jesus Christ, the mission of Cardinal Ritter Senior Services is to be a recognized provider in giving person centered care through an integrated continuum of quality residential, healthcare, and supportive social services for senior adults throughout the Archdiocese of Saint Louis.
POSITION SUMMARY
At Cardinal Ritter Senior Services, we value superior customer service and the successful operation of our IT systems. We seek a qualified IT Help Desk Technician to assist with issues related to phones, cell phones, networking, hardware, software, and printers. Ideal candidates will be excellent problem-solvers with outstanding communication and customer service skills.
OVERVIEW & RESPONSIBILITIES
- Respond to tech inquiries via ticket system, email, chats, phone, or in person.
- Understand and communicate effectively with senior customers.
- Troubleshoot hardware and software issues, providing clear, step-by-step instructions.
- Create “How To” guides and consider process automation.
- Research issues and solutions as needed.
PAY RANGE
KNOWLEDGE & EXPERIENCE REQUIREMENTS
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software.
- Familiarity with Microsoft products (Teams, Defender, Purview, O365, SharePoint, Entra ID).
- Microsoft certifications are a plus, especially with upcoming Azure Cloud integration.
- Patient, friendly demeanor with strong verbal and written communication skills.
- Commitment to exceptional customer service.
SKILLS & REQUIREMENTS FOR SUCCESS
- 2 years’ experience in Active Directory or an Associate Degree in IT or related field, or relevant Microsoft Certifications.
- Team-oriented mindset with openness to constructive feedback.
- Eagerness to learn new technologies and systems.
- Desire for career growth with potential for advancement.
- Professional yet relaxed dress code (nice blue jeans and ironed polo shirt, unless meeting clients or attending formal meetings/training).
- Low-stress work environment with management approval required for equipment handling.
- Commitment to high standards and professionalism in the IT Department.
- Support for obtaining Microsoft Certification with on-the-job study time.
Cardinal Ritter Senior Services does not discriminate on the basis of handicapped status in the admission or access to, or treatment or employment in, its federally assisted programs and activities. Cardinal Ritter Senior Services is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, or disability.
Pre-Employment Screening
All candidates receiving an employment offer must submit a pre-employment screening. The screenings will include criminal background check and other background checks (as needed), Family Care Safety Registration, drug screen, an employment and education or licensure/certification verification, and Covid-19 and Influenza vaccination. Various positions will require physical examination, Tuberculosis screening and Hepatitis A. All offers are contingent upon successful completion of required screening.
