Job Details
Job Location: ARCHDIOCESE OF DENVER MANAGEMENT CO - Denver, CO
Salary Range: $70,000.00 - $85,000.00 Salary
Description
Mission Support Center - Team Lead
Location: Denver, CO multiple locations
Are you looking for an opportunity to be part of a dynamic team supporting the Church’s mission? As an MSC Team Lead, you will have the chance to make a direct impact on parishes and schools in the Archdiocese of Denver, helping them thrive and fulfill their calling. If you are passionate about service, leadership, and advancing our mission to rescue all people in Jesus Christ for the glory of the Father, we’d love to meet you!
Why Join Us?
- Live Your Faith: Be part of a workplace where Catholic values are celebrated and integrated into daily life.
- Mission-Driven Work: Your contributions will have a lasting impact on our Church and community.
- Collaborative Culture: Join a supportive team committed to fostering human flourishing and proclaiming the Gospel.
Key Responsibilities
- Client Relationship Management: Build trust with pastors and staff, ensuring timely service delivery and managing SLAs. Provide regular updates and resolve challenges to maintain smooth operations.
- Service Team Leadership & Execution: Oversee MSC team operations, ensuring high service standards. Collaborate with the Program Manager to track project performance and foster communication between the team, parishes, and the Pastoral Center.
- Team Development: Lead and mentor a team across various service areas, ensuring they have the resources and support needed. Build a collaborative, mission-driven team aligned with the Archdiocese’s vision.
- Collaboration with Pastoral Center: Maintain strong relationships with stakeholders and work with Pastoral Center leadership to provide training and updates to the MSC team.
- Service Delivery & Support: Provide hands-on support in your functional area, ensuring services meet client needs and SLAs. Oversee successful project delivery, meeting client expectations.
Qualifications
What We’re Looking For
- A practicing Catholic eager to carry out the mission of the Archdiocese to rescue all people in Jesus Christ for the glory of the Father.
- Bachelor’s degree in Organizational Design, Industrial Engineering, Business Administration, or similar field
- Minimum 3 years of experience working in a customer focused/client service model
- Entrepreneurial spirit with experience driving initiatives, solving complex challenges, and managing client relationships.
- Strong ability to build trust, coach, mentor, and foster team collaboration while managing conflict.
- Excellent organizational skills, attention to detail, and effective verbal and written communication.
- Expertise in operational best practices, client service, and maintaining confidentiality.
- Proficient in Microsoft Office, Adobe, and various information systems, with strong time management and prioritization skills
Great Benefits
Comprehensive health, dental and vision coverage options
Teladoc Services
Alternative Care coverage options for Chiropractic/Acupuncture/Spiritual Care/Massage Therapy/Naturopathy.
Natural Family Planning up to $500 per year for education, supplies, and materials.
Maternity Management Program Guidance and educational materials
Generous Paid Time Off: 22 days starting (accrued) + 18 paid holidays (including the full week between Christmas and New Year’s.
Retirement Plan: Annual Employer Contribution of 6% of salary to retirement plan plus employee deferrals.
Parental Leave
Employer-Paid Life Insurance
Employer-Paid Short-Term and Long-Term Disability
Catholic Biblical School: Free and discount courses
Augustine Institute: 25% off master’s degree courses
