Company Description
Hello, art person! We’re so glad you’re here.
When you think of an art museum, you might picture paintings or sculptures. But art is so much more than the “traditional” forms you’re used to seeing in galleries. Nobody knows that better than Portland. Our city is bursting with all kinds of art forms–from craft beverages and comic books to artisan chocolate and collectible sneakers. There’s no one way to make art, and there’s no one way to be an art person.
That’s why you belong here. We’re a place that has room for all kinds of art (and art people).
We are a dynamic institution with multiple locations. Adjacent to the Museum campus in downtown, Portland, PAM CUT // Center for the Untold Tomorrow is an inclusive, modern, and welcoming hub serving a broad range of artists and audiences across all media art. Also nearby is the nonprofit Rental Sales Gallery representing regional artists. Across the river, in SE Portland PAM CUT’s Tomorrow Theater embraces cinematic storytelling in all its form through unique one-night-only events.
Job Description
The Tomorrow Theater Crew Member role at PAM CUT will serve as the initial point of contact with all visitors to the Tomorrow Theater. The role performs all admissions procedures, sells tickets, promotes membership and provides visitors with information to enhance their visit. This role is also responsible for responding to general information inquiries through email and phone.
In this role, you will
- Provide exceptional service to visitors and uphold an environment that is welcoming, friendly and approachable
- Proactively interact with guests by providing information regarding programs, events, exhibitions, films, membership, and ticket availability
- Sell tickets, memberships, gift cards, and merchandise
- Verify tickets and facilitate the admission process for screenings, programs, special events and direct guest to the auditorium
- Collect contact information from visitors that is required for marketing and reporting purposes
- Conducts theater inspections to help maintain a safe quality environment within the auditorium
- Keeps theater property clean and free from debris (lobby, box office, etc.)
- Monitors safety and security issues (trip hazards, lighting, etc.) and reports to management
- Assist with instructing visitors in the event of an emergency
- Assists with opening and closing duties as assigned
- Perform cash drawer reconciliation at beginning and end of each shift
- Provide visitors with accessibility equipment and instruction in its usage when needed
- Answer phone calls and emails to provide assistance with ticketing inquiries and general information
- Stocking brochures and promotional materials
- Maintain an orderly shared workspace
- Performs other related duties as assigned
To be successful in this role, you have these requirements
- High school diploma or GED and or 1 year previous experience in a high traffic customer service setting; hospitality, retail, attractions or cultural organizations, or equivalent combination of education and experience
- General familiarity with Microsoft Office Suite and Google platforms
- Experience with point of sale systems and cash handling
- Enthusiasm for helping people
- Must possess excellent interpersonal and verbal communication skills
- Comfortable with presenting information and making announcements to large and small groups of people in a public setting
- Be respectful of diverse identities
- Comfortable with and desire to engage with all visitors
- Identify and positively resolve visitor issues in the moment; strong decision making and judgment skills necessary
- Knowledge of unconscious bias and awareness of microaggressions and de escalation techniques
- Must use discretion with confidential information
If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.
Job conditions & physical activities
- Schedule/Hours: 4 hour minimum shifts. Typical shifts normally fall on a Wednesday through Sunday from 5:00pm - 10:00pm, max 18.5 hours per week (Days and hours subject to change based on business need)
- This position requires working weekends, occasional holidays, evenings and special events as necessary
- Works with technology to facilitate the admission process and provide customer service, including computers, ipads, scanners, two-way radios and headsets
- Works directly with the public
- Crew members may occasionally appear in photos or videos shared on social media, as the venue is a public space
- Remaining stationary for prolonged periods of time; optional use of a stand up desk
- Occasional lift/carry/push/pull up to 50 lbs with or without assistance. When lifting is required, employees are asked to use good judgment, make safety a top priority, and ask for the assistance of others or of equipment as necessary
- Frequent typing and repetitive motion on keyboard
- Frequent communicating with visitors and staff
- Frequent reaching and grasping for objects such as handouts, pens, phone, and money
- Provide accessibility equipment when needed
This list highlights key physical and environmental conditions related to the role but is not an exhaustive representation of all job requirements. Additional tasks and expectations may apply based on operational needs.
Benefits
- This role is non-exempt/hourly and on-call
- The budgeted compensation falls within pay grade B ($15.95 minimum - $17.92 midpoint - $19.91 maximum), based on experience
- Shift differentials (for hourly/non-exempt staff working onsite):
- Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
- Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
- Accrued sick time
- Employee discounts
Tomorrow Theater Crew Member (On-Call)
Ready to join our team? To be considered please submit your resume and four references. Incomplete applications will not be considered. Application materials will be screened and interview candidates will be selected and notified by email. All applicants will be notified once the position is filled.
Application deadline
We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time.
