Company Description

Hello, art person! We’re so glad you’re here.

When you think of an art museum, you might picture paintings or sculptures. But art is so much more than the “traditional” forms you’re used to seeing in galleries. Nobody knows that better than Portland. Our city is bursting with all kinds of art forms–from craft beverages and comic books to artisan chocolate and collectible sneakers. There’s no one way to make art, and there’s no one way to be an art person.

That’s why you belong here. We’re a place that has room for all kinds of art (and art people).

We are a dynamic institution with multiple locations. Adjacent to the Museum campus in downtown, Portland, PAM CUT // Center for the Untold Tomorrow is an inclusive, modern, and welcoming hub serving a broad range of artists and audiences across all media art. Also nearby is the nonprofit Rental Sales Gallery representing regional artists. Across the river, in SE Portland PAM CUT’s Tomorrow Theater embraces cinematic storytelling in all its form through unique one-night-only events.

Job Description

The Tomorrow Theater Crew Member role at PAM CUT will serve as the initial point of contact with all visitors to the Tomorrow Theater. The role performs all admissions procedures, sells tickets, promotes membership and provides visitors with information to enhance their visit. This role is also responsible for responding to general information inquiries through email and phone.

In this role, you will

Provide exceptional service to visitors and uphold an environment that is welcoming, friendly and approachable
Proactively interact with guests by providing information regarding programs, events, exhibitions, films, membership, and ticket availability
Sell tickets, memberships, gift cards, and merchandise
Verify tickets and facilitate the admission process for screenings, programs, special events and direct guest to the auditorium
Collect contact information from visitors that is required for marketing and reporting purposes
Conducts theater inspections to help maintain a safe quality environment within the auditorium
Keeps theater property clean and free from debris (lobby, box office, etc.)
Monitors safety and security issues (trip hazards, lighting, etc.) and reports to management
Assist with instructing visitors in the event of an emergency
Assists with opening and closing duties as assigned
Perform cash drawer reconciliation at beginning and end of each shift
Provide visitors with accessibility equipment and instruction in its usage when needed
Answer phone calls and emails to provide assistance with ticketing inquiries and general information
Stocking brochures and promotional materials
Maintain an orderly shared workspace
Performs other related duties as assigned

To be successful in this role, you have these requirements

High school diploma or GED and or 1 year previous experience in a high traffic customer service setting; hospitality, retail, attractions or cultural organizations, or equivalent combination of education and experience
General familiarity with Microsoft Office Suite and Google platforms
Experience with point of sale systems and cash handling
Enthusiasm for helping people
Must possess excellent interpersonal and verbal communication skills
Comfortable with presenting information and making announcements to large and small groups of people in a public setting
Be respectful of diverse identities
Comfortable with and desire to engage with all visitors
Identify and positively resolve visitor issues in the moment; strong decision making and judgment skills necessary
Knowledge of unconscious bias and awareness of microaggressions and de escalation techniques
Must use discretion with confidential information

If you have any questions along the way including wanting to talk about a nontraditional career background, please reach out to HR.

Job conditions & physical activities

Schedule/Hours: 4 hour minimum shifts. Typical shifts normally fall on a Wednesday through Sunday from 5:00pm - 10:00pm, max 18.5 hours per week (Days and hours subject to change based on business need)
This position requires working weekends, occasional holidays, evenings and special events as necessary
Works with technology to facilitate the admission process and provide customer service, including computers, ipads, scanners, two-way radios and headsets
Works directly with the public
Crew members may occasionally appear in photos or videos shared on social media, as the venue is a public space
Remaining stationary for prolonged periods of time; optional use of a stand up desk
Occasional lift/carry/push/pull up to 50 lbs with or without assistance. When lifting is required, employees are asked to use good judgment, make safety a top priority, and ask for the assistance of others or of equipment as necessary
Frequent typing and repetitive motion on keyboard
Frequent communicating with visitors and staff
Frequent reaching and grasping for objects such as handouts, pens, phone, and money
Provide accessibility equipment when needed

This list highlights key physical and environmental conditions related to the role but is not an exhaustive representation of all job requirements. Additional tasks and expectations may apply based on operational needs.

Benefits

This role is non-exempt/hourly and on-call
The budgeted compensation falls within pay grade B ($15.95 minimum - $17.92 midpoint - $19.91 maximum), based on experience
Shift differentials (for hourly/non-exempt staff working onsite):
- Evening hours (6:00 pm-12:00 am) will be paid an additional $1.00 per hour
- Night hours (12:01 am-6:00 am) will be paid an additional $2.00 per hour
Accrued sick time
Employee discounts

Tomorrow Theater Crew Member (On-Call)

Ready to join our team? To be considered please submit your resume and four references. Incomplete applications will not be considered. Application materials will be screened and interview candidates will be selected and notified by email. All applicants will be notified once the position is filled.

Application deadline

We will begin reviewing applications immediately, so please apply as soon as possible. The closing date is subject to change at any time.

Portland Art Museum

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Tomorrow Theater Crew Member (On-Call)