General Summary of the Position
We are seeking a dedicated and enthusiastic Guest Experience Weekend Support team member to enhance our guests’ experiences during their stay. This role is vital in ensuring that the events run smoothly and the guests feel welcomed, valued, and comfortable. The ideal candidate will possess a passion for hospitality, excellent communication skills, and the ability to work in a dynamic and ever-changing environment. They will also collaborate with catering activities as needed.
Essential Duties and Responsibilities of the Position
– Collaborate with the Guest Experience Coordinator to prepare the venue for activities such as group activities, conference room hospitality preparation, mass set-up, reconciliation prep, casa preparation, and more as needed.
– Maintain the guest experience materials and equipment up to date and in good condition and ready to use.
– Responsible for lost and found items, the primary contact for inquiries, and in charge of properly storing the items.
– Conduct regular checks of common areas and facilities to ensure cleanliness and maintenance standards are met.
– Collaborate with other team members, including the kitchen team and maintenance, to ensure seamless operations and guest satisfaction.
– Point of contact for guests’ inquiries and resolve any issues promptly and courteously.
– Provide organized guest tours.
– Support the catering division with venue prep, delivery, and other activities as needed.
– Emergency point of contact during events/retreats.
– Assist with Guest Experience office projects as needed.
– Any other responsibilities as defined by management.
Position Requirements
Knowledge, Skills and Abilities:
– Strong interpersonal skills with a friendly and approachable demeanor.
– Multitasking skills a must.
– Ability to handle challenging situations with grace and professionalism.
– Must present a professional image and positive attitude and meet grooming standards at all times.
– Must be able to troubleshoot issues.
– Demonstrate superior communication and listening skills.
– Willingness to collaborate and support fellow team members to achieve common goals.
– Service oriented.
– Basic Microsoft knowledge or a willingness to learn to use computer software and office machines such as copiers.
– Special attention to detail and cleanliness.
– Must be able to work independently with little supervision.
– Communicate clearly and effectively with a diverse range of guests and team members.
– Demonstrate ability to work as a team player in a structured environment.
– Strong initiative, ownership and decision-making ability in accordance with our policies.
Education and Experience:
- Previous experience in hospitality or customer service preferred.
- Previous experience in event planning is helpful.
- Strong ability to determine Guest needs and how to rectify their concerns.
- Bilingual, English Spanish preferred.
Special Requirements:
Must be available to work part-time with a dynamic working schedule
– Thursday and Friday: 4 pm – 8 pm
– Saturday: 8 am – 12 pm and/or 4 pm – 8 pm
– Sunday: 8 am – 12 pm and/or 3 pm – 6 pm
Must be available to work on weekends
Physical Requirements Specific to the Job:
- Must be able to lift up to 30 lbs.
DO NOT REMOVE
This job description is not intended to be an exhaustive list of the duties and responsibilities of the position. The duties and responsibilities of the position may be changed at the sole discretion of the Diocese of Dallas – Pastoral Center.
The Diocese of Dallas – Pastoral Center reserves the right to modify this job description without notice to the employee. This job description is not a contract and does not alter the employee’s at-will employment status.
