The Immigration Representative I aids Immigration Representatives II and III with the consultation, processing and submitting USCIS application forms including Family Based Petitions, U-Visa’s, T-Visa’s, Naturalization, and other immigration legal services. While providing support, the Immigration Representative I is trained by the Immigration Representative II and Immigration Representative III.
Essential Functions
- Revision of immigration petitions and applications to assure accuracy and appropriateness; consultative and technical advice to clients on immigration regulations; training on immigration regulations and procedures.
- Schedule and confirm appointments per program procedures in every DOJ Recognized office, including Catholic Charities of Santa Rosa, Family Justice Center of Santa Rosa, and rural areas throughout the Dioceses.
- Maintain client information in program database and reports.
- Translation of identification certificates from Spanish to English and preparing packets for clients.
- Maintain physical client records, collect client fees, and write receipts per agency and program procedures.
- Guide and support volunteers completing clerical tasks.
- Assist in the planning and implementation of immigration services such as community workshops and group processing clinics and outreach and promotion within service area.
- Assist Immigration Representatives II and III with applications, translations, contacting clients, among others.
- Work with clients when/where needed. Travel throughout service area for workshops and/or outreach. Meet with clients during evenings, as needed.
- Ability to apply for DOJ Accreditation within seven months after assignment to the Immigration Representative I position.
- Familiarity with the policies and procedures guiding the work of this position in particular and the program or department overall. Perform job functions in line with these policies and procedures.
- Participation in training to enhance skill development, use of best practice standards, and in performance and quality improvement efforts.
Note: Catholic Charities considers this position to be a mandated reporter child abuse and elder abuse.
Other Responsibilities
- Work with Diocese of Santa Rosa and local parishes as appropriate and requested.
- May be required to work evenings and weekends as needed.
- Perform other related duties as assigned.
Agency Culture
It is essential that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values.
- A commitment to excellence in everything we do.
- A commitment to performance and quality improvement.
- A commitment to outcomes and measured results.
- A commitment to innovation and to what is possible.
Education, Experience, and Skills Required
- Minimum one years’ experience working in a complex office setting, ability to work a flexible schedule including some evenings and weekends as needed, required; bachelor’s degree or associate degree related to social work and/or law, three to six months experience working in immigration legal services, preferred.
- Bilingual (English/Spanish), passing score on the Catholic Charities’ test of oral and written Spanish fluency required.
- Previous experience or involvement with immigrant community, preferred.
- Demonstrated ability to serve clients in a professional, welcoming, and efficient manner.
- Strong organizational ability; attention to detail and accuracy and demonstrated ability to learn technical and legal information. Ability to work independently and in a team setting.
- Cooperative, friendly, solution-oriented, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure positive, constructive environment within the program or department, and throughout the agency.
- Computer literacy required, including experience with Office 365 suite.
- Proficiency in Windows, database programs, Microsoft Office suite, and the specialized software used by the Immigration Program.
- Passion and enthusiasm for the mission of Catholic Charities and its clients.
- Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
- Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies prior to start of employment.
Job Analysis/Job Description Physical Requirements
Never (N)
Occasionally (O) = Up to 3 Hours per Day
Frequently (F) = Up to 6 Hours per Day
Constantly (C) = Up to 8 Hours per Day
Ascending or descending ladders, stairs, scaffolding, ramps, poles, and the like.
Moving self in different positions to accomplish tasks in various environments including tight and confined spaces.
Remaining in a stationary position, often standing, or sitting for prolonged periods.
Moving about to accomplish tasks or moving from one worksite to another.
Adjusting or moving objects up to 10 pounds in all directions.
Communicating with others to exchange information.
Repeating motions that may include the wrists, hands, and/or fingers.
Operating machinery and/or power tools.
Operating motor vehicles or heavy equipment.
Assessing the accuracy, neatness, and thoroughness of the work assigned.
Outdoor elements such as precipitation and wind.
Small and/or enclosed spaces.
No adverse environmental conditions expected.
Physical Demands (Check Only One)
Sedentary work that primarily involves sitting/standing.
Light work that includes moving objects up to 20 pounds.
Medium work that includes moving objects up to 50 pounds.
Heavy work that includes moving objects up to 100 pounds or more.
Equal opportunity employer
Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.
CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.
