With a One Agency perspective, the Director, Housing and Community Resources, as an innovative and collaborative leader, supports all programs within the Housing Services and Community Resources Department of Catholic Charities. The Director, Housing and Community Resourcesguides and influences the work of staff members in theseprograms to accomplish the goals and the mission of Catholic Charities with confidence and enthusiasm and to strengthen and create community partnerships.
The Director, Housing and Community Resources oversees services provided to people living in poverty and facing marginalization, including those served by the Housing Services and Community Resources departments. These departments provide Housing Stability Case Management, Housing Location and Tenant Relation services, direct financial assistance, homelessness prevention, community food and nutrition initiatives, benefit enrollment, and Senior Services.
Dimensions
Staff: Supervision (20-70), Direct Reports (3-5), Volunteers (1-30)
Agency-wide Committees: Leadership Team
Management Team
Safety Steering Committee
Diversity, Equity, and Inclusion Committee
Signature Authority: Per Agency Financial Processing Approval Procedure/Authority Levels
Leadership Team Functions
- Responsible for managing specific departments or functions and implementing the strategies set by the agency.
- Develop and implement plans to improve operational efficiency.
- Ensure cross-department collaboration and integration that supports the agency’s growth strategy, operational delivery, data collection needs, and mission-based culture.
- Direct the development and management of all assigned budgets including monthly review of revenue and expense activity within agency parameters.
- Recognize risk trends and make suggestions for improvement.
- Identify organizational, community and market trends and make recommendations for improvement that can positively impact services and organizational effectiveness; adopt best practice standards with a focus on continuous improvement.
- Direct and manage employees (managers and supervisors) responsible for operations. Monitor progress, course correct, as needed.
- Design and manage programs or service areas connected to promising or best practices and established outcomes.
- Develop and implement policies and procedures in line with agency best practice standards. Ensure that all supervisors and staff members in the department understand these and work accordingly.
- Represent Catholic Charities and develop positive relationships with partners throughout the communities we serve.
- Identify and develop program-specific outcomes to ensure program effectiveness and impact with the ability to report that to internal and external stakeholders.
- Oversee department compliance with training and make best practice training recommendations.
- Direct and oversee reports and statistical analysis of activities as required by the agency. Ensuring that requests for data and reporting meet compliance with grants and funding agency requirements.
- Ensure managers and supervisors are trained and actively implementing tools and approaches to support all staff.
- Actively role model and create actions and conditions for agency alignment with mission, vision, values, and leadership team agreements.
Essential Functions
- Provide program planning, organizing, operating, and staffing for the Housing Services and Community Resources programs. Work closely with these management teams to ensure the high quality of and equitable client access to all programs.
- Summarize and articulate accomplishments and critical program needs to the Chief Program Officer. In collaboration with the Chief Program Officer, plan and maintain department budgets. Provide guidance and oversight to Program Managers for grant and budget management.
- Lead program development by establishing outcome goals and strong data systems to support high-level data analysis and support continuous improvement.
- Focus on team development to support staff members and enhance agency culture.
- Measure performance and implement performance and quality improvement processes to improve quality of services in all department programs.
- Create ongoing opportunities for staff members to provide feedback on program operations.
- Assist grant administration in the areas of Housing and Urban Development, Continuum of Care, Emergency Solutions, local grants, private foundations, and in other existing and future areas. Assist with the Community Development Commission’s administration requirements and budget implementation and manage program aspects of the annual budget.
- Work within program areas to create integrated data systems to ensure efficient client care and feedback loops to promote quality improvement opportunities and outcomes for program successes.
- Work closely with the Accounting and Compliance departments to ensure program reports and data analysis are provided to funders.
- Strengthen relationships with other service providers to improve service delivery to clients and serve on community committees as directed by Chief Program Officer.
- Develop, evaluate, and manage supervisory staff working with program services. Ensure supervisors and program staff are aware of agency policies and use the policies in the daily administration of program and staff issues.
- Ensure all service sites have adequate standard and emergency staffing for delivery of services.
- Implement policies and procedures in line with agency best practice standards. Implement performance and quality improvement process in compliance with agency’s process. Ensure that all supervisors and staff members in the department or program understand these and work accordingly.
- Conduct routine staff meetings and training sessions; document according to agency standards.
- Ensure appropriate control and review of all facilities, equipment, and resources of the programs. Ensure routine maintenance and security planning for the safety of staff, clients and facilities.
- Develop and manage a comprehensive outreach/working relationship with stakeholders including other partner organizations, elected officials, businesspeople, and neighborhood residents.
- Maintain awareness of changes in market and community needs and processes that can impact services; bring forward prospective recommendations to anticipate and respond to expected or unexpected changes including evolving client needs related to natural or other disasters.
- Represent agency in public and private forums on the subjects of the services within the Director’s control.
- Work closely with agency senior staff and other employees and ensure a good working relationship with other departments/programs.
- Work with the Chief Program Officer to help design and implement a department-wide training and support program whose goal is to better equip staff to handle changing demands.
- Complete reports and statistical analysis of activities as required by the agency. Assist with requests for data and reporting to ensure compliance with grants and funding agency requirements.
- Lead in Financial Stability and Crisis Response and Community Resources budget development, planning, management, and reporting.
- Develop a yearly Professional Development Plan, in collaboration with the Chief Program Officer, based on performance reviews agency needs, advancement of knowledge, and skills in job related areas.
- Lead the identification of funding gaps and support in the development of grant applications and other funding requests in partnership with the Development team.
- Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.
Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.
Other Responsibilities
- Some travel within Sonoma, Napa, and Lake counties as needed.
- Work with the Diocese of Santa Rosa and local parishes as appropriate and requested.
- Perform other related duties as assigned.
Agency Culture
It is essential that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values.
- A commitment to excellence in everything we do.
- A commitment to performance and quality improvement.
- A commitment to outcomes and measured results.
- A commitment to innovation and to what is possible.
Education, Experience, and Skills Required
- Bachelor’s degree, and a minimum of three to five years of experience with increasing responsibility in human services preferably with individuals or families experiencing homelessness, experience effectively leading operational team, and managing professional and support staff required. An additional four to six years’ experience working with individuals and/or families experiencing homelessness or other marginalized populations may be substituted for a bachelor’s degree. Master’s degree preferred.
- Prior experience and understanding of causes of poverty, vulnerability, and homelessness.
- Experience and/or demonstrated understanding of the operation of housing services including Permanent Supportive Housing, Rapid Re-housing, and master lease program.
- Demonstrated ability to develop, implement, and manage complex program budgets. This includes experience with Federal, State, and local grant contracting, budget development, and oversight.
- Ability to thrive in a flexible, fast-paced, and growth-oriented environment while maintaining a sense of humor and a positive, solution-oriented approach.
- Ability to lead, organize, inspire people from all walks of life; understanding of people from different cultures and value systems.
- Understanding of the needs of vulnerable members of the community.
- Successful experience in writing, review, and implementation of agency-level policy and procedures and in external and internal quality review processes.
- Ability to successfully manage multiple projects and personnel, understanding of complex program budgets.
- Must be able to facilitate and problem-solve for dynamic and complex issues.
- Computer literacy required including experience with Microsoft 365 Suite.
- Strong written and verbal communication; organization, conflict resolution and problem-solving skills.
- Excellent interpersonal skills, cooperative, friendly, proactive, and helpful attitude with clients, co-workers, and partners. Ability to work closely with clients, other employees, and partners to ensure a positive and constructive environment within the program or department and throughout the agency.
- Passion and enthusiasm for the mission of Catholic Charities and its clients.
- Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record, and ability to provide own transportation. Must be willing and able to travel between agency sites.
- Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies prior to start of employment.
- Bilingual (English/Spanish) preferred, but not required.
Job Analysis/Job Description Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is often required to stand, walk, travel, and stoop or bend. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods while using a computer.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent incoming telephone calls, scanners, and copiers as well as a wide range of clients or at times clients in distress contribute to a noise level of average to above average.
