Catholic Charities Family and Community Services is growing and seeking a Case Manager/Program Assistant (SORP) to join our family!
As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS), walks with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocates for those in need throughout all stages of life; and works in partnership with faith communities of all denominations and those who are committed to addressing local needs.
If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. Come use your human services experience to support the great mission of Catholic Charities and have an impact that lasts. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.
Don't miss out on being a part of something special!
Position Title: Case Manager/Program Assistant (SORP- Services for Older Refugee Program)
Salary:Starting at $22.00/hour
Schedule: Per Diem, Various Shifts as needed
Who are we looking for?
- Bilingual in Ukrainian, Dari, Nepali, Swahili and Spanish language.
- Someone who is dedicated to making a difference in the community and values collaboration and partnership.
- Someone who has a passion for serving those who need us most.
- Someone who has exemplary attention to detail.
- Someone who thrives in both an individual work setting, and as a part of a team.
General Description
Under general supervision, provides bilingual case management and direct services to older refugees, their families and caregivers. Also assists with presentations and outreach and general program operations.
Essential Duties and Responsibilities
- Provides case management to eligible participants
- Secures referrals through outreach and screens them for eligibility.
- Completes intake paperwork.
- Completes comprehensive in-home assessments to determine needs.
- Creates and implements care plans that meet client needs and preferences
- Monitors and reassesses care plans as needed.
- Provides information and referral, advocacy, benefit and entitlement counseling.
- May provide professional support to other staff and serve as a consultant instead of the lead care manager on a client case.
- Participates as a member of the inter-agency team.
- Participates in all CFC/SORP partner/Refugee Dept/STAR/Eldersource/NYConnects staff meetings and training as requested.
- Participates in Quality Assurance activities.
- Accepts and seeks guidance and clinical supervision.
- Networks with and cooperates with all CFC, STAR, Refugee Dept/Eldersource/NYConnects, & SORP team members.
- Completes required monthly, quarterly, annual reports and enters data into database in a timely manner.
- Participates in the planning and provision of cross training/community education presentations about aging and refugee related issues, & community socialization activities for participants.
- Transports participants as necessary and aids clients.
- Completes and maintains accurate activity records such as mileage and units.
- Keeps vehicle in good condition and driving skills up to date per agency policy.
- Adheres to agency financial policies when assisting clients with shopping/banking.
- Maintains up to date professional knowledge of the geriatric field, refugee services field, community services, entitlement benefits, clinical skills and competencies through reading, workshops and conferences.
- Awareness of and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse.
- Assists with the planning and implementation of community events and cross training.
- Other duties as requested by supervisor.
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
Qualifications
Education: High School Diploma or equivalent.
Experience: Bilingual in Ukranian, Dari, Nepali, Swahili, and Spanish language preferred.
One-year practical experience working with individuals who are part of refugee populations preferred.
Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.The noise level in the work environment is usually quiet.
Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFCs corporate compliance & ethics program.
Additional Requirements:
- Ability to prioritize assignments, plan, and complete work projects with minimal direction.
- An ability to work efficiently and effectively and meet deadlines.
- An ability to work under pressure.
- Excellent verbal/written skills.
- Ability to maintain confidentiality.
- Ability to demonstrate behaviors and attitudes which support agency mission, philosophy, and policies.
- Willingness and ability to foster agency and program wide cooperation and teamwork through use of positive/constructive communication techniques.
- Possession of a valid NYS Drivers license and use of a registered and reliable vehicle.