We are Hiring!
Catholic Charities Family and Community Services is growing and seeking a
Director of Clinical Services to join our family!
As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS), walks with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocates for those in need throughout all stages of life; and works in partnership with faith communities of all denominations and those who are committed to addressing local needs.
If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. Come use your human services experience to support the great mission of Catholic Charities and have an impact that lasts. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn. Don't miss out on being a part of something special!
Position Title: Director of Clinical Services
Salary:Starting at $70k depending on education and experience.
Schedule: Monday FridayFull Time
Location: Rochester, NY
We offer a comprehensive benefits package (see below) to our full-time workforce members who work 30 or more hours per week.
Who are we looking for?
- Someone who is dedicated to making a difference in the community and values collaboration and partnership.
- Someone who has a passion for serving those who need us most.
- Someone who has exemplary attention to detail.
- Someone who thrives in both an individual work setting, and as a part of a team.
Primary Functions:
Provide oversight and guidance to the CORE and BH-HCBS programs, including direct oversight of CORE, BH-HCBS staff. Oversight of day-to-day operations and direct service provision for individuals in education, employment, and individuals with behavioral health conditions and/or substance use disorder under CORE and BH-HCBS program contracts. Effectively supports ongoing and collaborative communication amongst all program staff and is responsible for ensuring a trauma informed care environment.
Essential Duties and Responsibilities:
- Provides administrative oversight and direction to identified program services.
- Provides supervision to program staff within Clinical and Vocational Services team.
- Sets goals, reviews, and documents performance, and leads staff in accordance with CCFCSs mission, vision, and values.
- Assists with the process for updating and maintaining program policies and procedures; including seeking input from the team; assessing all factors and working the full cycle of implementation to execution.
- Participates in the program evaluation process and ongoing monitoring of program activities.
- Assures appropriate reporting to established entities.
- Recruits and provides training and orientation to staff members.
- Assists with audits and other external reviews.
- Provides ongoing program development, and evaluations to maintain viability and credibility in service provision.
- Ensures Clinical and Vocational Services staff members stay in compliance with all funders updated training and regulations (e.g., CPI, Peer Certifications, NYS Case, etc.)
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- Monitors and evaluates program effectiveness in accordance with contracts and agency standards.
- Collaborates with the VP in the preparation and management of program budget.
- Oversees data and reporting quality.
- Implements new technology to data records systems.
- Creates and maintains higher quality of reporting and data entry.
- Oversees client placement data and improvement of billing systems/protocols.
- Initiates and implements staff development training for all staff in the department.
- Applies agency and department strategic goals to clinical programs.
- Maintains records of training participation
- Monitors compliance with funders and governmental bodies.
- Participates in relevant Agency meetings and ongoing development of professional knowledge and skills.
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- Attends program and departmental meetings.
- Maintains and develops professional knowledge and skills through involvement in Agency in-service training, workshops, reading, and conferences.
- Scheduling, evaluating, ongoing staff development, team meetings and individual supervisory meetings.
- Ensures appropriate steps are taken when an employee fails to follow policies and procedures including corrective discipline, retraining and/or termination of employment.
- Oversees case assignments and caseloads within clinical, employment, and education programs.
- Coordinates partnerships with employment and benefits planning services in the community.
- Evaluates educational/career plans, assist with skill development, financial aid resources, and assist with applications.
- Provides coverage for other supervisory staff as needed.
- Completes required auditing practices, both internally and for funder.
- Completes billing for all reporting programs.
- Oversees, or in the absence of employment staff, provides intake and assessment screening service plan development and implementation and referrals to appropriate services.
- Monitors and review specific clinical, employment, and education programs service plans with individuals.
- Oversees implementation of plans to the satisfaction of the individuals served.
- Assists clients with accessing employment, educational, or clinical services to advance their employment opportunities.
- Assists individuals with accessing needs for other services i.e. medical services, and other psycho-social needs in absence of or in coordination with primary case manager.
- Ensures that staff maintain individual files in a timely manner which include, but not limited to case open and closure, daily progress notes and other pertinent information.
- Participates in case conferences and case reviews with other service providers to avoid duplication of services, when applicable.
- Attends mandatory training.
- Represents Catholic Charities on community boards, workgroups, networks assigned especially those pertaining to employment and benefits planning programs.
- Other duties as assigned by Vice President of Supportive Services
Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.
What you will get:
Catholic Charities Family and Community Services offers a well-rounded and comprehensive benefits program
- Salary: starting at $70k, depending on education and experience.
- Full-time, working 40 hours per week. Flexible work schedule. We believe in work-life balance!
- Generous time off package including PTO, NY State Paid Sick Leave, and Health Reserve.
- 11 paid Holidays
- Tuition Assistance
- Success Coach through the Employer Resource Network
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Critical Illness Insurance
- Supplemental Insurance
- Flexible Spending Account
- Health Savings Account
- Legal Plan
- Identity Plan
- Employee Assistance Program
- 3% Retirement Contribution once vested (subject to agency financial performance)
- Employee 403(b) Retirement Plan
- My Better Benefits provides discounts and savings on thousands of products and services
Our hiring process and timeline:
- Applications will be reviewed regularly until the position is filled.
- Phone screenings will be conducted with qualified candidates.
- In-person one-hour interviews will be conducted with candidates who advance after the phone screening.
- In-person interviews are typically with 2-3 participants.
Selected candidate to start ASAP
***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet
Qualifications:
Licensed Master of Social Work (LMSW) or LCSW required. At least 3 years of clinical or care management experience for persons with substance use disorder and/or mental health. An equivalent combination of education and experience will be considered.
A minimum of 1 year of supervisory experience preferred.
Previous experience in overseeing programmatic operations and budgets preferred.
Physical Demands/Work Environment:
- Use hands to manipulate, handle, feel, and control items or equipment, including motor vehicles.
- Stand, sit, walk, bend, stoop, kneel, and reach.
- Climb up or down stairs.
- Able to reach above or below shoulders.
- Occasionally lift or move objects weighing up to 25 lbs.
- Sitting at a desk or in a vehicle for long periods of time to perform certain job functions.
- Be able to read, write and interpret written documents.
Compliance:
Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CCFCSs corporate compliance & ethics program.
Additional Requirements:
- Demonstrate ethical business practices, in conformance with all state and federal laws and regulations.
- Possess excellent verbal and written communication skills.
- Ability to multi-task and prioritize duties.
- Ability to travel in all weather conditions throughout the counties served.
- Willingness to foster agency, department and program wide cooperation and team work through use of positive/constructive communication techniques.
- Ability to maintain absolute confidentiality in regards to all records reviewed including consumer records, employee records and billing records.
- Proficiency and experience with PCs and Microsoft applications.
- Ability to analyze and interpret data and to handle problem resolution.
- Possession of a valid NYS Drivers license and a driver's record considered acceptable by agency and insurance carrier.
- Continuous use of a reliable, registered and insured vehicle.
- Ability to travel in all weather conditions throughout the counties served.
- Demonstrate commitment to Agency Mission Statement.
- Demonstrate full adherence to the CCFCS Code of Conduct and all policies/procedures related to compliance.
