CEMETERY ARRANGEMENT COUNSELOR
Location: San Fernando Mission Hills Cemetery
Status: Non-Exempt, Full Time
Salary Range: $22.44 - $27.04
The rate of pay offered to the selected candidate is based on internal pay policy and budget. Candidates are paid at the minimum of the salary range or no higher than the first quartile of the salary range. We consider a number of factors when making compensation decisions including, but not limited to, skill sets, experience, training, and other department needs.
What We Are Looking For
In joining our team, you are joining a dynamic group of diverse individuals committed to the Corporal Works of Mercy. For us, what we do is much more than a job or a career. If you feel called to be of service, we invite you to explore our career opportunities.
POSITION SUMMARY:
Cemetery Arrangements Counselor provides information and assistance to cemetery patrons regarding cemetery property, policies and practices by serving families that come to arrange for pre-need or at-need burial(s) in a supportive manner to families in grief; while establishing and maintaining effective communication of efforts with cemetery office administrative staff., parish priests and mortuary officials.
ESSENTIAL FUNCTIONS:
Because all Archdiocesan employees represent the Roman Catholic Church, they are expected to conduct themselves according to the goals and mission of the Church in performing their work.
- Develops a growing rapport with families/patrons with an emphasis on service. Provides information to families allowing them to make a well-informed cemetery arrangement that meets their needs.
- Understanding of Liturgy Planning.
- Assists patrons with at-need cemetery arrangements, works with parishes and mortuaries in assisting patrons.
- Advises and assists cemetery management regarding complaints from patrons, suppliers and other companies.
- Flexibility to assist between cemeteries as business needs dictate.
- May assist with answering mail regarding locations, genealogy and business matters.
- Assists patrons with questions and concerns or refers to cemetery management for resolution.
- Accurately prepares and processes a variety of documents including daily burial and memorial permits; daily pending interment list and board; obtains burial permits from the Health Department.
- Completes affidavit of heirs and/or release of interest forms as needed.
- May be required to interpret and/or translate for families in Spanish, as needed.
- Prepares invoices for management approval.
- Prepares interment right authorization and forwards to patrons.
- Verifies grave set-up, updates property inventory.
- Follows up with work orders making notations in the system.
- Performs other duties as assigned.
MINIMUM QUALIFICATIONS:
Education And Experience
Any combination of education and experience likely to provide the required knowledge, skills, and abilities, typically:
- Active member of a Roman Catholic faith community.
- High School degree or equivalent.
- Basic clerical skills and experience with customer service
- Two years of customer service experience.
- Bilingual skills in English/Spanish preferred.
Knowledge, Skills, And Abiliti
Knowledge of:
- Christian Burial in the Catholic Church.
- AS/400 system operations.
Skill in:
- Developing and maintaining effective working relationships.
- Interpersonal skills including tact, patience and diplomacy.
- Effective customer service, including ability to follow multiple pending requests through to completion.
- Data entry and reconciliation techniques
Ability to:
- Express or exchange information by means of the spoken word.
- Communicate effectively in written and oral form.
- Work independently with initiative and little supervision.
- Handle high level of responsibility.
- Maintain confidentiality.
- Analyze and isolate errors and/or anomalies in system processing.
- Ability to organize and coordinate projects.
Physical and Environmental Requirements:
- Sit for sustained periods of time on a daily basis.
- Perform tasks requiring intermittent bending, stooping, walking, kneeling, and crouching.
- Requires ability to frequently lift, pull, or push objects weighing up to 30 pounds.
- Sustain frequent movement of the fingers, wrists, hands and arms.
Our Benefits include: - Health Insurance (Medical, Dental and Vision)
- Mental Health Services (Employee Assistance Program)
- Pension Plan
- 403B Plan
- Vacation & Sick Time
- Paid Holidays
- Employee Discount Programs (24hr Fitness, LA Fitness, Hotel Engine, Great Work Perks*)
- *Great Work Perks (Amusement Parks, Car Rentals & Hotel, Restaurant, and Shopping discounts)
- SIGN ON BONUS
- 2% bonus, commensurate with level of annual compensation
- Must be employed for 6 months - in good standing.
- Full amount paid at 6 months.
- excludes temporary employees.
