Posting Title: Assistant Director, Housing Services Overview:
In support of all aspects of the mission of the Department and University, the Assistant Director will coordinate and provide direct oversight of housing and dining assignments and billing related to occupancy management within the department. The assistant director will manage the daily operations of university affiliated housing and assist with transitional housing operations and marketing efforts.
The assistant director is responsible for developing, implementing, and evaluating systems and processes that are student-centered, reflect institutional thinking, support the formation of community, foster student retention, promote the development of the whole student, and are consistent with best practices in higher education. The assistant director ensures that programs and services are implemented with attention to high standards, quality, collaboration, and fiscal soundness. In addition, the assistant director will support departmental and divisional programmatic initiatives that positively impact student retention, academic success, and enrichment.
Responsibilities:
The assistant director is primarily responsible for the following:
- Assist with developing a vision, plan, and direction for year-round student on-campus housing assignments that is consistent, fair, and in accordance with departmental policies and practices, as well as the mission and goals of the University. These policies and practices should be student-centered, reflect institutional thinking, support the formation of community, foster student retention, and promote the development of the whole student.
- Coordinate programs and services including on-campus housing assignments and billing, dining assignments and billing, University affiliated housing, extended housing, and marketing initiatives.
- Develop, coordinate, and implement systems and practices that ensure departmental operations are fiscally responsible, support student development needs, and are consistent with best practices in higher education.
- Manage the housing and dining assignment and billing software package, The Housing Director
- Collaborate with University departments to ensure the seamless delivery of housing-related services to students, parents, and administrators.
- Manage operations of a highly active, student-centered, customer-oriented focus area serving current and prospective students and families, staff, and other University community members and constituents.
- Compile data and statistics, conduct research, and disseminate reports concerning on-campus assignments and processes and make recommendations for future programs and initiatives.
- Compile data and statistics, conduct research, and present information to eligible students regarding off campus housing options.
- Participate in strategic planning to establish short-term and long-range goals and objectives.
- Serve as a resource for students, parents, and administrators.
Qualifications:
A Bachelor's Degree and at least one (1) year of experience is required, with an emphasis in residence life, housing services, or similar logistical position within a higher education setting if preferred. Consideration will be made for a combination of advanced degree and experience.
1. Requires a thorough working knowledge of computer applications including MS Office Suite.
2. Must have a working knowledge of access control application or the willingness and ability to learn within three (3) months of hire.
3. Must have a working knowledge of Housing Director application or the willingness and ability to learn within three (3) months of hire.
4. Must have a working knowledge of PeopleSoft application or the willingness and ability to learn within three (3) months of hire.
5. Must have a working knowledge of web content application or the willingness and ability to learn within three (3) months of hire.
Other Knowledge, Skills and Abilities Needed:
1. Ability to plan, organize, set priorities, implement, and evaluate programs and services.
2. Ability to translate a mission and vision into successful programs and services; work collegially and collaboratively to develop effective student-oriented services; and communicate effectively and by using a wide variety of tools and mediums.
3. Ability to produce quality results with limited resources; develop programs to enable employees to grow in their positions; handle multiple tasks simultaneously, and handle heavy workloads under pressure and within deadlines; balance commitments and coordinate efforts with outside vendors and university departments; and generate the confidence and trust of individuals and the extended campus community.
4. Strong service orientation and ability to relate effectively with diverse individuals and groups at all levels of an organization.
5. Proven “hands on” and energetic team leader.
6. Demonstrated ability to be productive, deliver high quality work, take initiative, use good judgment, and solve problems.
7. Strong interpersonal, community development, and negotiation skills.
8. Proven analytical, technical, and supervisory skills
