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The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.
While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.
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Overview
The Technical Writer is responsible for identifying, creating, and managing industry-specific technical and non-technical documentation across various projects and platforms, with a focus on IT policies. This role involves writing and editing tasks to ensure the production of high-quality, clear, and consistent user-friendly documentation. The Technical Writer will collaborate closely with the entire ITS organization (e.g. infrastructure engineers, software developers, project managers, business analysts, and other stakeholders) to create technical and end-user documentation.
Core Responsibilities
- Develop and maintain style guides, templates, and documentation standards to ensure consistency across all published materials.
- Create and maintain high-quality technical and non-technical documentation ensuring adherence to standard authoring guidelines.
- Design, structure, and organize content in a logical order to convey knowledge concepts in a clear, concise, and user-friendly format for target audience.
- Use strong critical thinking skills to help identify solutions and clarify issues during the technical writing process until content is simplified for target audience.
- Leverage organizational knowledge by professionally communicating with content owners (SMEs) using various media, conducting information-sharing sessions to transfer and document knowledge into a reusable format.
- Ensure knowledge documentation assignments and projects completed within agreed upon scope and timeline, supporting governance activities as needed to obtain review and approval.
- Track knowledge tasks and activity for input into regular progress reports.
Skills Qualifications
Required:
- Strong writing, proofreading, and editing skills in technical documentation with attention to detail.
- At least five years of experience in creating and managing technical documentation for software applications.
- Broad experience with all technologies typically supported by an IT department including the full System Development Life Cycle (SDLC) with knowledge of Agile and/or Waterfall methodologies, Infrastructure, Data, Cybersecurity,and Security.
- Experience with various knowledge documentation tools and platforms.
- Proficiency with knowledge repositories, content management systems (CMS), and version control systems.
- Exceptional communication and collaboration skills, with a high degree of communication and responsiveness.
- Must be able to multitask, collaborate and work independently.
- Excellent organizational and time management skills.
Education
Required:
- BS or BA with an emphasis in computer science, information systems or a related field
- 3 – 5 years of experience in technical writing
Physical Demands
Must be able to remain in a stationary position for a majority of the workday.
