Description
The Property Manager is responsible for overseeing and ensuring the financial stability of the assigned property while maintaining compliance with all regulatory contracts and ensuring that daily operations are in accordance with agency & program policies and procedures and meeting agency & program performance standards.
General functions:
- Maintain occupancy standards including effective coordination and monitoring of unit turns, including efficient scheduling and use of vendors.
- Responsible for executing a lease with tenants and providing orientation to new tenants.
- Promote resident retention by ensuring a strong commitment to customer satisfaction that includes appropriate communication and understanding of the populations served.
- Build a community among the residents through the promotion of both planned and informal use of community space, and various activities and events.
- Counsel tenants on lease and/or tenant rules violations.
- Participate in the preparation of the annual budget and effectively monitor and control expenses within the constraints of the annual budget, this includes monitoring monthly financial statements and reviewing variances with the program director.
- Ensures the daily, weekly, monthly, and annual janitorial/maintenance duties are being performed per agency policy and procedures.
- Performs quarterly unit inspections.
- Monitors service contracts with vendors to ensure they are meeting contractual obligations and update information accordingly.
- Obtains bids from vendors as needed and consults with the Director and Facilities Maintenance Director in determining capital improvement projects and developing the scope of work.
- Ensure each property has an emergency evacuation plan.
- Maintain health and safety standards and ensure that common areas are clean and sanitary.
- Assist accounting staff and auditors with annual audits.
- Observes and follows all guidelines on confidentiality rights of residents and respects their privacy.
- Recruits, hires, trains, evaluates, and supervises assigned staff.
- Provides administrative and programmatic supervision and models effective leadership to staff.
Onesite Management System
- Maintain property waiting list in Onesite Management Software in accordance with policy and effectively communicate application procedures and eligibility requirements to prospective tenants.
- Collects rent and other monies makes bank deposits, accurately enters cash transactions and other pertinent information into Onesite Management Software in accordance with policies and procedures.
- Review tenant delinquencies on a monthly basis and inform tenants on what their balance due for their rent for the month.
- Accurately input accounts payables in the Onesite Management Software in a timely manner.
- Collects rent and other money. Makes bank deposits, accurately enters cash transactions and other pertinent information into Onesite Management Software in accordance with policies and procedures.
- Input work orders in Onesite Management Software to meet emergency and corrective needs of tenants and monitor their completion.
Compliance and Reporting
- Ensure that applications, certifications, and recertification's are being conducted.
- Maintain and organize tenant files per agency and program policies and procedures.
- Ensure the property is in compliance with Fair Housing and Landlord-Tenant laws.
- Responsible for property maintenance
Training and Certifications
- Attends training required of employees and staff meetings as scheduled.
- Attend external training as appropriate/approved to improve knowledge and job skills.
- Required to attend Fair Housing training immediately after being hired and annually thereafter.
Other Duties & Responsibilities:
- Understanding of basic multifamily property management concepts.
- Ability to supervise others including hiring, coaching, training, and evaluating.
- Knowledgeable of housing rules and regulations such as Fair Housing, the Americans with Disabilities Act, and reasonable accommodations.
- Ability to set limits and boundaries effectively.
- Must be able to work without a great deal of supervision and maintain a high level of productivity to meet the projective goals for the program.
- Complies with all applicable training requirements and with all company safety, personnel, and operational policies and procedures.
- Ability to generate and maintain comprehensive reports and documentation.
- Complies with work schedule to ensure effective operations of Agency programs.
- Contributes positively as a member of a productive and cooperative team.
- Participates in Agency Performance Quality Improvement (PQI) program and Accreditation/Reaccreditation process.
- Must be sensitive to and respect cultural diversity amongst clients, staff, and volunteers and able to work with diverse racial, ethnic, and economic groups.
- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
- Make a commitment to serve all people with respect, compassion, and cooperation.
- Performs other duties, as necessary.
Requirements
Education and Experience:
The Property Manager must have 3 years of experience in the housing sector and/or a Bachelor’s degree in Business or a related field is preferred. Have the ability to communicate effectively both verbally and written. Proficiency with computers, MS Office and Windows, and the ability to learn property management software is required. Experience with office equipment including a multiple line telephone system, copy machine, FAX, scanner, etc. Bilingual fluency in English and Spanish is a plus.
Other Skills and Abilities:
- Strong attention to detail.
- Ability to organize, prioritize, self-motivate, and deliver results.
- Excellent communication and writing skills.
- Ability to set appropriate limits, work under deadlines, and must be able to multi-task.
- Strong sense of ownership & urgency.
- Ability to shift priorities in an atmosphere where interruptions are frequent.
