Feel Good About Doing Good
The Knights of Columbus is a tax-exempt Catholic fraternal benefit society that provides financial security to members and their families through our life insurance, long-term care insurance, disability income insurance, investment and annuity products. Charity is at the core of our missions: our profits are donated to help those in need and to support our faith - $1.73B over the past ten years.
While we have many employees who are not Catholic, we follow the Church’s teachings in our investment strategies and our employee benefits. As part of our religious mission, we support the pro-life cause by contributing to the March for Life and pregnancy resource centers, we oppose assisted suicide and euthanasia, we are evangelists for the Catholic faith, and we help Christians who are facing religious persecution in the Middle East. We all work together to support our two million members as they volunteer to help others in their parishes and communities around the world.
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Union Wage
Union hourly rate $30.63
Overview
Primary focus of position in on the reinstatement of Life Insurance policies. This individual will focus on policies that have lapsed (become inactive) due to lack of payment. Through a set of pre-defined criteria, the individual will determine if the policy can be reinstated or if it requires Underwriting review. In pursuit of this task, multiple administrative systems will be referenced and correspondence will be sent to colleagues, agents and insured. This position sits within the Certificate Service Department and is a critical link to the successful servicing of our Life Insurance policies.
Core Responsibilities
- Gathers all essential data (e.g., medical forms, check signatures, review of funds owed for back premiums, loan interest) and forwards to Medical Department for approval
- Upon Medical Department approval, processes and reinstates lapsed policies in Ingenium and Life70 following established reinstatement guidelines
- Completes cash accounting to pay premiums and loan interest and restores cash or dividend values when necessary. Calculates loan payment and premium required on over loaned records.
- Builds life and annuity policies back through the master TRAC record in Life70 as required. Apply funds as needed.
- Composes correspondence (generally using form letter) regarding incomplete reinstatement, taxable gain, and requirements to agents and clients as needed; communicates with agents as needed via email and mail on completed reinstatement transactions.
- Performs other related duties as assigned
Skills Qualifications
- Basic understanding of KofC insurance policies including Ratebook
- Mathematical skills
- Basic understanding of accounting principles
- Detailed knowledge of file maintenance screens
- Detail oriented, ability to correct errors related to TRAC and master records.
- Ability to prioritize and organize work to accomplish job duties
- Strong written and verbal communication skills
- Customer service skills
Education
- High school diploma
- 3-5 years of general office experience with customer relations experience desired
Physical Demands
Must be able to remain in a stationary position for a majority of the workday.
