Your Role:
If you have an interest in Fertility Health or Fertility Awareness this is the company for you! You will be part of an International Organization with the latest cutting-edge technology, app and classes to teach others how to be the authority of their fertility in a natural, healthy and Catholic way. As a customer Service Representative, you will work collaboratively in person with the growing team to provide world-class customer service to our students, donors, and volunteers. You will report to the Office Manager.
Job Requirements:
* Strong communication and interpersonal skills, both written and verbal.
* Ability to manage multiple tasks and prioritize effectively.
* Ability to multi-task several computer systems to support students, volunteers, instructors and donors.
* Excellent problem-solving skills.
* Experience in customer service or a related field is preferred.
* Experience in Microsoft Products (Excel, Teams, Outlook, ect).
* Resilient and adaptable to change while maintaining a positive outlook.
Job Responsibilities
* Daily Customer Service: Engage with clients daily to address their needs and inquiries, troubleshoot technical issues, navigate our services and assist customers with online or phone registrations and orders.
* Respond to Customer Inquiries: Respond promptly to customer inquiries through various channels, including phone, main & secondary emails, and chatbot.
* Resolve Customer Complaints: Handle customer complaints and provide solutions
* Shipping of Products: Ship products ordered or for classes in a timely manner and report when inventory runs low to ensure product availability.
* Warehouse Management: Responsible for the organization, product level and stocking the warehouse. This may require unloading supplies and/or carrying boxes up to 40 pounds.
* Confidentiality: Maintain client confidentiality with customers, donors and volunteers.
* Time Management: Manage time effectively to meet deadlines.
* Reporting KPIs: Prepare various monthly KPIs on customer service and shipping.
* Other duties as assigned.
Physical Requirements:
* Prolonged periods are sitting and working on a computer, while other days will be walking around the warehouse. Most days, frequently changing from sitting and standing throughout the day.
* Must be able to lift up to 40 pounds.
Schedule:
* Full-time position - On-Site Only
* Primary work location Norwood, OH; hours: 8:30 am - 4:30 pm, 30 min. lunch
Benefits:
* 401(k)
* 401(k) matching
* Health Insurance
* Life Insurance
* Paid Holidays
* Paid Time Off
* Growth Opportunities
Experience:
* Customer Service: 1 year (Preferred)
