Overview/Purpose:
This position is a part-time, on-call guest services position within the Sheen Center front-of-house operations area. Assignments will be in multiple areas and may include work at the front desk, box office, concessions or serving as an event attendant or usher. A key focus of this hybrid position is to help shape an exceptional guest experience for patrons following established Sheen Center guidelines.
Work Location: 18 Bleecker Street, New York, NY 10012
Reports to: Patron Services Manager
Responsibilities:
- Greet patrons to the facility and provide appropriate direction to seats in the theatres or other rooms in the facility.
- Answer phones providing basic information about shows and facilities and directing calls as appropriate depending on daily assignment.
- Perform basic office functions as needed depending on daily assignment.
- Sell and process tickets, studio rentals, and/or concession items depending on daily assignment.
Education, Experience, and Skills:
- A Bachelor’s degree in a relevant field is preferred, but not required.
- Equivalent work experience with an arts venue or experience working in the customer/guest services industry.
- Proficiency with MS Office products required. Experience with Point of Sale and AudienceView ticketing software systems preferred.
- Ability to multi-task and have exemplary interpersonal communication, phone and guest services skills.
- Must have positive professional attitude and appearance.
- Ability to work independently as well collaboratively as part of a team.
- Be in strong alignment with Sheen Center mission and goals.
- Ability to work in a fast-paced environment with flexible hours including required nights and weekends. Assignments may include light lifting up to twenty-five pounds and standing for long periods.
Compensation for this position is fixed at $16.50 per hour.
This position is considered on-call, non-exempt, and eligible for overtime.
Interested candidates should send a cover letter and resume to:
NyalaHall@sheencenter.org
