The Diocese of Greensburg seeks qualified applicants for an individual to join their experienced IT Staff. The Tech Support Specialist will be responsible for all aspects of help desk support, computer set-up, desktop software installation/upgrades and maintenance, imaging via Intune, troubleshooting, printer (local and network) installation. The incumbent will also assist network engineers, network analysts and IT security professionals in project implementations.
The technology support specialist will work in collaboration with all offices of the diocese and will be responsible for keeping abreast of emerging technologies as they relate to new ed tech tools, mobile and cloud computing systems. They will also be responsible for specifying, ordering, receipt and tagging computer assets.
The Diocese of Greensburg serves the administrative offices of the diocese, Catholic Charities, 78 parishes and 12 catholic schools, spanning four counties in Western Pennsylvania. The person in this position, as a member of a support team, provides technical and consultative services to over 3,500 end users and supports a fleet of over 7,000 networked devices. The position is primarily responsible for offering training, advice, technical solutions, and guidance on mobile and desktop systems in a hybrid cloud environment.
Qualified applicants must have
- A Bachelor’s degree in computer science, information systems or related field.
- A minimum of two years support and configuration experience in a networked technical support role
- Experience with a multitude of peripherals including interactive LCD/LED boards, projectors, smart displays, remote support tools and service desk software
- Superb customer service skills
- Working knowledge of Microsoft Windows 10 & 11, M365, iPad OS, Apple OS 10.15 and newer.
- Must be able to interview end-users to determine appropriate system requirements, explain technical systems in an organized, understandable, and meaningful way to end-users at all levels.
Experience working in a K-12 educational environment, consistently demonstrating positive business acumen is a plus!
Job Type: Full-time
Pay: $30.00 - $35.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Experience:
- Customer service: 1 year (Preferred)
Ability to Commute:
- Greensburg, PA 15601 (Preferred)
Ability to Relocate:
- Greensburg, PA 15601: Relocate before starting work (Required)
Work Location: In person
