POSITION SUMMARY:
This is an-exempt position that will be working as part of a multidisciplinary team of professionals. Incumbent is responsible for but not limited to help desk and field support for the agency. All activities within this position are completed in accordance with agency policy and procedures, federal, state and local laws, accreditation standards and tenets of the Catholic Faith. Incumbent in this position demonstrates sensitivity to the service population’s cultural and socioeconomic characteristics.
Duties and Responsibilities
Help Desk:
Provide technical assistance and support for incoming queries and issues related to computer systems,software, and hardware. Prioritize, monitor and document incidents and requests.Serve as the initial point of contact for troubleshooting hardware/software PC and printer problems.Record events and problems and their resolution in logs, route Helpdesk tickets as appropriate andcoordinate escalation of service requests.Run reports to determine malfunctions that continue to occur. Run diagnostic programs to resolve problems.
Coordinate onsite remediation whennecessary.
Utilize remote view and remote-control capabilities to assist in incident resolution.Perform the administrative activities associated with maintaining Windows 10/11PC’s and 2012/2022server.Knowledge of Active Directory, VOIP phone systems.
Field Support:
Use hardware and software tools to isolate, troubleshoot and repair data communications and computersystem problems.Installs, customize and test network communications for staff/agency systems.Assists with monitoring network equipment uptime, system configuration and performance.Assists with coordinating system changes with appropriate support staff to ensure uninterrupted computerservices to internal and external stakeholders.Perform data sanitization on hard drives as part of the disposal process.
Revised 9-2022
Administration:
Provide technical leadership, training and assistance to agency staff.Oversee and coordinate system implementations, upgrades, andenhancements.
Additional Duties:
Performs additional duties and responsibilities as assigned by supervisor.
Communicates any problems/concerns of the programs to Supervisor in a timely manner.
Develop and maintain the business continuity plan for information systems and implement measuresdesigned to safeguard the technology and management needs in the event of major incidents or disasters.
Effectively communicate workload prioritization and progress to supervisor.
Completes all required trainings as per regulatory guidelines, funding, licensing and other trainings asrequested by supervisor.
Comply with all policies, procedures and requirements necessary to perform the functions of this position.
Physical Demands:
Ability to lift a minimum of 50 lbs.
Ability to travel to all centers and meeting/training locations between Dade, & Broward counties.
Educational & Experiential Requirements:
•Associates Degree in Information Technology or related field.•Minimum 2 years of experience in installing, troubleshooting, and/or maintaining software and hardwareinstallations, upgrades, and related activities.•Basic Technical Certification preferred(A+, networking, MCP, etc.)•Knowledge of supporting Office 365•Knowledge of current principles and practices of computer systems technology
Job Type: Full-time
Pay: $55,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Paid time off
- Parental leave
- Retirement plan
- Vision insurance
Compensation package:
Experience level:
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to Commute:
- Wilton Manors, FL (Required)
Work Location: In person