SUMMARY: This is a highly visible and responsible position, which demands an exceptional level of the following characteristics: patience in dealing with the public; ability to work effectively in a demanding and fast-paced office environment; ability to prioritize and effectively execute concurrent responsibilities.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Data to be input accurately and timely
- Run weekly, monthly, quarterly and annual reports as required
- Prepare documents, spreadsheets and database as necessary for reporting and tracking purposes
- Provide data entry training and support to program personnel on the Client Information System (Salesforce) and on the Homeless Management Information Systems (HMIS)
- Research and analyze data entry problems as they arise and work with Supervisor and/or IS Manager on solutions
- Prepare client folders for all new clients
- Assist with special projects
- Cover Front Desk as needed
OTHER RESPONSIBILITIES:
- Complies with all applicable training requirements.
- Complies with all company safety, personnel and operational policies and procedures.
- Complies with work schedule to ensure effective operations of Agency programs.
- Contributes positively as a member of a productive and cooperative team.
- Performs other duties as necessary to fulfill Catholic Charities Diocese of St Petersburg, Inc Mission.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:
- Able to speak, write and understand English.
- Must be sensitive to and respect cultural diversity amongst clients, staff and volunteers and able to work with diverse racial, ethnic and economic groups.
- Flexible work schedule including evenings, nights, weekends and holidays.
- Ability to set appropriate limits, work under deadlines and multi-task.
- Ability to organize, prioritize, self-motivate, and deliver results.
- Excellent communication and listening skills.
- Possess strong work ethics.
- Successfully pass a FDLE Level II background screening.
- Valid Florida driver’s license, ability to drive van or bus and have reliable transportation.
- Participates in Agency Performance Quality Improvement (/PQI) program and Accreditation/Reaccreditation process.
- Mission driven attitude supplemented with integrity and passion.
- Adherence to the highest ethical standards, personally and professionally.
- A high level of openness and willingness to receive feedback/suggestions from superiors and others, and to learn new skills to improve job performance.
- Evidence of deep alignment with Catholic Charities Diocese of St Petersburg, Inc Mission and Values.
- Will make a Commitment to Serve all people with Respect, Compassion, and Cooperation in the spirit of a unifying God.
ADDITIONAL KNOWLEDGE, SKILLS AND ABILITIES:
- Able to work with Microsoft Office.
- Able to type minimum 45 words per minute.
- Professional and pleasant phone manner, appearance, and demeanor at all times.
- Ability to prioritize work.
- Must be able to maintain confidentiality.
- Excellent communication skills and self-confidence.
- Ability to generate and maintain comprehensive reports and documentation.
EDUCATION AND EXPERIENCE:
- A minimum of a High School Diploma or equivalent.
Catholic Charities is an Equal Opportunity Employer that values the strength diversity brings to the workplace. EEO/AA/ADA Employer.
Catholic Charities participates in the US E-Verify program.
Job Type: Full-time
Pay: $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Employee assistance program
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Experience:
- Microsoft Excel: 1 year (Preferred)
Work Location: In person