Date: April 3, 2025
Position Available: Administrative and Outreach Coordinator
Position Reports to: Director, Baron Wellness Center
Department: Wellness Center/Student Life
FLSA Status: Non-Exempt
Schedule: Full-Time - During the Fall and Spring semesters, this position may be required to work more hours, and less during the summer months. Occasional nights and weekends may be required.
Please apply online: https://franciscan.edu/administrative-and-outreach-coordinator/
POSITION SUMMARY
The Administrative and Outreach Coordinator schedules appointments with Health & Wellness clinicians; provides information to all walk-in patients; greets all visitors; receives and routes phone calls; and helps plan, organize, and assess programming and wellness opportunities under the direction of the Director. This position protects confidential medical records, and therefore patient confidentiality and privacy must be maintained at all times.
PRIMARY RESPONSIBILITIES
• Receives and directs all phone calls to the department, including taking messages for staff who are not immediately available; maintains confidential records and online scheduling system.
• Assists in planning, organizing, and assessing programming and wellness outreach opportunities under the direction of the Director of Wellness Center and the Dean of Students.
• Orders dept. supplies and reconciles the purchase card balance monthly in counseling center and student life.
• Assists with student life projects and overflow in student life.
• Maintains social media outreach presence for counseling center and assigned student life departments.
This is not intended to be an all-inclusive list. Additional duties, expectations and responsibilities may be added or changed as needed to meet the University's needs.
REQUIREMENTS
Must understand, support, and embrace the mission of Franciscan University of Steubenville and possess the following:
Work Experience
• 2-3 years secretarial experience
• Experience working in a medical office preferred
Technical Skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook, etc.)
• Ability to respect patient confidentiality and privacy in all interactions
• Ability to work in a multifaceted fast-paced environment
Non-Technical Skills (Competencies)
• Customer/Service Focus: Excellent customer service skills; ability to interact with a wide variety of people; Quickly and accurately interprets customers' needs and recommends optimal solutions; Thinks and acts with the customers' interest in mind; displays a strong service orientation.
• Dealing with Ambiguity: Readily adjusts to changing circumstances or new situations.
• Interpersonal Skills: Relates well to all people above, below, at a peer level, inside and outside of the organization.
• Quality of Work: Consistently checks work for accuracy, appropriateness and completeness.
• Verbal Communications: Uses effective speaking and listening techniques to ensure clear and actionable communications.
• Written Communications: Effectively identifies and organizes the key points needed for an effective written communication; checks work for style, spelling and grammar errors; ensures readability.
Education / Credentials
• High school or G.E.D. required
• Undergraduate, Trade, or Technical school desired
Workplace Factors
• Sitting or standing at workstation for hours at a time
Candidates must submit an online application, a resume, list of references, and a cover letter that demonstrates their fit for the position based on their experience, accomplishments, and skills as well as their desire to advance the mission of Franciscan University.
Please apply online: https://franciscan.edu/administrative-and-outreach-coordinator/
For other information and job postings, visit our website at https://www.franciscan.edu
Franciscan University of Steubenville is committed to principles of equal opportunity and is an equal opportunity employer.
