Who is Saint Louis University? Founded in 1818, Saint Louis University is one of the nation’s oldest and most prestigious Catholic universities. SLU, which also has a campus in Madrid, Spain, is recognized for world-class academics, life-changing research, compassionate health care, and a strong commitment to faith and service.
Job Duties
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Provide end users with hardware, applications, system and network technical support to clients both locally and remote, via phone, email and remote tools.
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Provide end user support as needed.
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Provide, maintain, and improve upon excellent customer support.
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Supporting MS Office 365, Zoom, Panopto, Citrix Remote, Paper Cut, other applications as necessary.
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Basic troubleshooting for complex issues throughout the company infrastructure
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Provide Tier I support to associates and clients
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Follow up on outstanding requests and ensure timely resolution
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Work closely with Tier II, Campus Manager to ensure issue tracking and proper assignment of tasks is being completed daily.
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Remotely support audio and video or classroom technology equipment
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All other duties as assigned
Knowledge, Skills and Abilities
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Knowledge and proficiency of MS Office 365, Windows OS, MAC OSX, Android, iOS.
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Knowledge of collaboration tools such as Zoom, Team, Skype, etc.
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Remote Support Tools
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ITSM (Ticketing systems)
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Mac and PC hardware, Printers, scanners, computer peripherals, Mobile devices (iOS, Android)
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Basic hardware and software troubleshooting skills
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Basic networking knowledge
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Basic Active Directory experience
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Attention to detail
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High sense of urgency
Minimum Qualifications
Associates degree in Information Technology related field is preferred or equivalent years of experience, plus one to three years of work experience
In-person Expectations
This is an on-site position that will require the individual to work 100% in the office on SLU's campus.
Function
IT Customer Service
Scheduled Weekly Hours:
40
Saint Louis University is an equal opportunity/affirmative action employer. All qualified candidates will receive consideration for the position applied for without regard to race, color, religion, sex, age, national origin, disability, marital status, sexual orientation, military/veteran status, gender identity, or other non-merit factors. We welcome and encourage applications from minorities, women, protected veterans, and individuals with disabilities (including disabled veterans). If accommodations are needed for completing the application and/or with the interviewing process, please contact Human Resources at 314-977-5847.
