HEAP INTAKE SPECIALIST

Catholic Charities Family and Community Services • Rochester, NY, US • $16 - $17 / hour • 4m ago

General Description

Under general direction, is responsible for eligibility determination for the federally funded Heating Energy Assistance Program. Effectively supports ongoing and collaborative communication amongst all program staff, and is responsible for ensuring a trauma informed care environment.

Essential Duties and Responsibilities

Performs Evaluation eligibility and applications services to applicants for HEAP.
Interviews clients either in person or by phone to obtain housing, demographic and income information.
Assists individuals in providing required documentation and evidence of income in order to conduct an accurate eligibility determination.
Responds to heating and utility emergency situations.
Performs data-entry functions.
Assists with Outreach and Publicity for the program in partnership with DHS.
Assists in promoting the HEAP program to various community organizations and coalitions.
Collaborates with team members to ensure tidiness of the office. Responsible for following COVID guidelines, including PPE, sanitization and upkeep of work area.
Participates in relevant Agency meetings and/or trainings
Actively pursues development of professional competencies related to job role performance through reading, supervision, in-service training and attendance at conferences and workshops.
Awareness and active support of the Agency's Mission, Vision, Values and Strategic Plan. Including, but not limited to, supporting the Agency's Core Competency initiatives of being Collaborative and Community Focused, Innovative and Entrepreneurial, and Culturally Competent and Diverse
Other duties as assigned

Note: The above description is illustrative of tasks and responsibilities. It is not meant to be all inclusive. Employees are required to follow appropriate supervisory direction and perform other related duties as required.

#INSJ

Qualifications

Education: Associates degree in business, accounting, finance or other related area.

Credentials: N/A

Experience: 1 year experience in working within program guidelines. Strong verbal, written and telephone communication skills, ability to multi-task and attention to detail are required.

Physical Demands/Work Environment: The physical demands/work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.While performing the duties of this job, the employee is frequently required to sit, talk, hear, stand, walk, use hands to type and/or perform light lifting. Specific vision abilities required by this job include close vision, distance vision and ability to adjust focus.The noise level in the work environment is usually quiet.

Compliance: Adheres to all applicable federal and state laws and regulations including, but not limited to, those governing confidentiality, privacy, program, billing and documentation standards. All duties must be performed in accordance with CFCs corporate compliance & ethics program.

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