Overview:
At St. Luke’s, our dedicated team of Patient Access Specialists strive to build a positive, supportive, and inclusive culture that delivers exceptional patient experiences. Connect serves as a healthcare contact call center, centrally situated in downtown Boise. As the primary gateway to our patients' healthcare journey, we play a crucial role in facilitating their experiences.
Schedule:
- Must be available for morning, days, evenings, and weekend coverage. Our ideal candidate has open availability.
- This is a role that will help cover where support is needed and coverage for PTO on the team, but you will have your schedule in advance.
What You Can Expect:
- Deliver customer service by handling registration, scheduling, referrals, and inquiries for patients, providers, and the public.
- Ensure clear, professional communication, addressing both verbal and written interactions.
- Explain financial options, insurance coverage, and organization policies to support payment processes.
- Utilize technology and tools to efficiently manage departmental workflows.
- Support after-hours scheduling and urgent inquiries for Treasure Valley Switchboard, Language Services, and Children’s Services.
Qualifications:
- Education: High School Diploma or equivalent
