Veteran Resource Manager
SUMMARY: The SSVF Veterans Resource Manager offers information and referrals, advocacy and resource development for Veteran individuals and families. The Veterans Resource Manager assists clients in navigating Veterans Affairs benefits, financial education and literacy programs, vocational and career services, and access to state and local community resources. The primary focus consists of partnership with SSVF staff to promote these services, conduct intake and assessment interviews with eligible SSVF clients, facilitate classes and workshops, and coordinate client action plan goals/objectives with SSVF Senior Case Managers.
Essential Duties And Resonsibilities
- Interview SSVF clients to assess need for Veterans Resource Manager services and determine the most effective services and referrals.
- Provide information and support to insure successful connection with other VA, community or entitlement resources.
- Provide education and information on employment interviewing, job search skills, and other career services.
- Provide education and information on financial service and resources.
- Conduct one-on-one employment counseling, workshops, trainings, etc. to grow career opportunities.
- Develop and maintain a network of career service providers, employers and VA related entities.
- Work with local leaders in the community to identify opportunities to further expand and develop new channels of services.
- Coordinate and monitor continuous quality improvement activities in SSVF Veterans Resource Manager programs and services.
- Continue professional development by active, self-initiated participation in in-house training, conferences, seminars and independent study.
- Obtain and record client data in computer database and client record in a timely manner as required by supervisors and funding sources.
- Participate in assigned meetings and trainings as related to program.
- Collaborate with agency management, development staff, and SSVF Program Coordinator in the ongoing development of the program and services.
- Bring strong analytical, systemic and problem-solving skills, including the ability to work on multiple projects simultaneously and in teams or effectively work independently.
Education/Experience
- Bachelor’s degree in human service field is preferred
- Two years work experience in human service field is required
- Non-profit and /or veteran support services preferred
Qualifications/Skills
- Interpersonal skills, with an emphasis on initiative, knowledge sharing, team building.
- Excellent time management, written and oral communication skills.
- Effective communication and interpersonal skills to collaborate with community partners, county offices, staff throughout the organization.
Work Environment
- This position requires travel to Catholic Charities offices in Cape May, Atlantic, Cumberland, Salem and Gloucester, Camden Counties and other locations.
