Certifier - Low Income Home Energy Assistance Program (Full-Time)

Catholic Charities, Inc • Full-time • Wilmington, DE, US • $17 / hour • 2w ago

This position is located in Wilmington, Delaware. The Intake Certifier explains services, interviews applicants, and completes applications for clients and determines eligibility while adhering to funding requirements. Refers clients to other community resources and/or programs.

This is a full-time position to assist clients in the process of applying for heating/cooling assistance and requires full-time availability during the business hours of 8:30 am to 4:30 pm, Monday through Friday.

Essential Functions:

Work with clients to explain the program services and application process, answer questions and provide clarification to determine the full needs of clients.
Determine all sources of income, total number in the household, and calculate gross household income following regulations.
Collect and verify all required documents based on program guidelines and verify with other sources to determine program eligibility.
Ensure completeness of applications and determine preliminary eligibility of client.
Address clients' complaints/concerns and, if necessary, provide explanation of reasons a client is not eligible for services.
Document all activity in LIHEAP database system.
Contact vendors to determine crisis need, fuel type, validity of vendor choice, etc.
Create and maintain case records including case follow-up.

Qualifications:

High School diploma or equivalent and one year in a client facing role, or equivalent combination of education and experience.
Demonstrated computer skills including Microsoft Office Suite and email clients.
Strong problem-solving, attention to detail, and organizational skills.
Excellent written and verbal communication skills.
Demonstrated aptitude for working with numbers/mathematical calculations.
Ability to maintain confidential/sensitive information and data.
Ability to build trust and rapport with individuals from diverse cultural, socio-economic, and ethnic backgrounds.
Willingness to consent to and ability to pass a criminal background check in accordance with Federal/State/local laws.
Commitment to the mission and values of Catholic Charities.

Requisition: 79

Job Type: Full-time

Pay: $17.52 per hour

Expected hours: 35 per week

Benefits: