Description
The Diocese of Orlando four core values lay the foundation for the work performed by employees.
1. Authenticity: Conviction that God has called us to reflect exteriorly our inner life of faith in our daily living
2. Respect: Affirming each person’s God-given dignity and uniqueness.
3. Courage: Inspired by this gift of the Holy Spirit, we proclaim and live the Word of God fearlessly and devotedly.
4. Commitment: Individually and collectively, we are steadfast to the team and its purpose.
SUMMARY:
Queen of Angels Catholic Cemetery, Inc. (Cemetery) Family Service Counselor will:
- Serve all at-need Families by scheduling burial services for those served by the Cemetery
- Establish and maintain a comprehensive pool of Catholic Presiders for burial services. Present list of potential Presiders to Cemetery Manager for review and approval bi-annually.
- Responsible for scheduling Catholic Presiders for burial services. Serve as a Presider only in the event of an emergency or unusual circumstance when a Catholic Presider is unavailable.
- Responsible for maintaining a list of and scheduling Catholic priests to preside over the monthly Memorial Mass in collaboration with the diocesan Office of Senior Priests.
- Provide guidance and counseling to the families and individuals served by the Cemetery
- Facilitate an individual or family’s introduction to an appropriate Catholic Community
- Arrange and schedule presentations of Cemetery Services and Catholic Burial Rites at Catholic Parishes and other venues
- Advocate and administer the Kingdom of Heaven Ministry
- Advocate and administer the Peace in Christ Ministry
- Provide other services for the Cemetery and Staff as directed by the Cemetery Manager
- Expectations include:
- Creating and sustaining an environment of exceptional service to the families and communities served through the Cemetery, including timely communication with all parties
- Support sales and marketing campaigns
- Accountable to meet performance goals
- Sustaining a mutually supportive teamwork environment
- Compliance with State regulations, rules and licensing requirements; particularly in the obtaining and recording of required documentation
- Knowledge of the Catholic faith, rituals, and traditions; especially those relating to end of life, funeral, burial and our hope in the Resurrection
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to:
- Assist individuals and families with making burial arrangements
- Work with Diocesan Clergy and Funeral Directors to facilitate the planning and carrying out of burials
- Handle situations with individuals and families with compassion and understanding and ensure that all appropriate needs are met or exceeded
- Prepare, review and process all required documentation and data entry necessary to the carrying out of burials through the Cemetery’s automated system
- Create and sustain networking and cemetery ministry related activities with the community (parishes, funeral homes and other organizations), record same through the Cemetery’s automated system
- Perform Memorial Advisor services and duties as required
- Perform day-to-day administrative duties as required
- Other duties as assigned by the Cemetery Manager
Requirements
QUALIFICATIONS
EDUCATION AND EXPERIENCE
- Be an Ordained Deacon of the Diocese of Orlando; or a Deacon with faculties to serve in the Orlando Diocese
- High School diploma or equivalent
- Qualify for a Preneed Sale License issued by the Florida Division of Funeral, Cemetery, and Consumer Services Division
- High level of compassion and integrity
- In depth understanding of and the ability to convey Catholic theology, teachings and practices related to the end of life and our hope in the Resurrection
- Above average communications (oral and written), listening and office administration skills
- Demonstrated proficiency in problem solving skills
- Ability to multi-task and set priorities
- Two or more years of experience in the use of mobile computing devices and use of automated business systems
- Bilingual in Spanish and English is preferred
- Valid driver’s license and automobile insurance coverage as per policy
WORKING CONDITIONS AND PHYSICAL REQUIREMENTS
- The working hours of this position are not limited to an 8-hour day
- Must be available in the evenings and weekends, as scheduled or as needed
- Must be willing to work in conditions of stress and function well under pressure
- Use of personal automobile (mileage will be reimbursed per policy)
- Standing and walking on uneven surfaces
- Stooping, crouching and kneeling
- Reaching forward and overhead
