General DescriptionThe Technical Support Analyst provides IT support, through troubleshooting, modeling, coaching, and training to teachers and other school staff. He / She champions innovative instructional practices and supportive instructional technology that leads to heightened staff knowledge, efficiencies, and curricular practices. The Technology Specialist contributes to the schools mission, vision, and educational strategy with the goals of Catholic Central High School in collaboration with the Office of Catholic Schools and the Diocese of Grand Rapids.Position Qualifications and ResponsibilitiesBachelors degree in instructional technology, computer science, educational technology, or related fieldExperience working with the administration or technical support of Learning Management Systems.Experience working in an educational setting is preferred. Experience working with multimedia authoring tools, collaborative tools, and digital learning materialsExperience teaching technological skills to adult learnersExcellent organizational and customer service skills regarding the timeliness of response, meeting established quality standards of practice and communicationMust be able to self-train on new hardware and softwareExceptional interpersonal skills with staff, students, parents, and community membersPrevious successful experiences in training, presenting information to groups, and interpreting technical information Able to break down complex, technical language and communicate it in a manner that the general staff can comprehendA high level of special problem-solving skills is required due to the technical complexity of the problems related to supporting multiple platforms.
A lack of precedence necessitates the development of creative solutions to problems.Demonstrated ability to work independently and as a member of a team to accomplish work goals and objectives. Able to plan, prioritize, and coordinate complex multiple projects in a fastpaced environmentProfessional demeanor and appearanceA commitment to the mission of the Catholic Church and Catholic educationOther duties as assigned by the Technology Director
