Overview/Purpose:
This position is a part-time, non-exempt, and on-call guest services supervisory position within the Sheen Center front-of-house operations area. This person is intended to provide part-time support to Sheen Center operations on a per-event basis. The House Manager has a higher leadership role among the part-time House staff, as they will serve as the ranking authority in the event the Patron Services Manager is not present for a particular event or daily shift. Incumbent will supervise or assist in daily and event supervision of the front desk, box office, seating, concessions, receptions and studio activities. A key focus of this hybrid position is to help shape an exceptional guest experience for patrons following established Sheen Center guidelines.
Work Location: 18 Bleecker Street, New York, NY 10012
Reports to: Patron Services Manager
Responsibilities:
- List the responsibilities of the job in a bulleted list
- Provide a breakdown of the core aspects of the job and those functions for daily tasks and long term tasks
- Include the essential functions of the position and the duties that are expected to be performed
- List the standards that are expected to be followed to ensure that this position is maintaining the day to day & long term operations of the office/department
- Supervise and/or assist in the supervision of house staff daily as needed and during events.
- Act as fireguard during performances and events, maintaining a safe environment for all patrons and rental clients.
- Provide exceptional customer service to all patrons/clients and to resolve any event related issues quickly and respectfully.
- Oversee box office, front desk and concessions cash box distribution and collection.
- Ensure daily cash count is accurate and all currency us secured in the safe.
- Monitor concessions/merchandise inventory and inform Patron Services Manager when stock needs to be replenished.
- Complete detailed reports at the conclusion of an event/performance to be reviewed.
Education, Experience, and Skills:
- A Bachelor’s degree in a relevant field is preferred, but not required.
- Equivalent supervisory work experience with an arts venue or experience working in the customer/guest services industry.
- Proficiency with MS Office products required.
- Familiarity with industry standards for all house staff roles Experience with Point of Sale and AudienceView ticketing software systems preferred.
- Must have supervisory experience and the ability to multi-task.
- Exemplary interpersonal communication, phone, and guest services skills.
- Positive professional attitude and appearance.
- Ability to work independently as well collaboratively as part of a team.
- Strong alignment with Sheen Center mission and goals.
- Valid NYC Fire Guard (F-03) status or must be obtained and be familiar with Sheen Center venue capacity limits.
- Familiar with Americans with Disabilities Act (ADA) laws and regulations as they pertain to performance venues.
- Valid AED/CPR certification or must be obtained within thirty days of employment.
- Valid ServSafe Food Manager and TIPS Alcohol Certification desired.
- Ability to work in a fast-paced environment with flexible hours and availability to work required nights and weekends. Assignments may include light lifting up to twenty five pounds and standing for long periods.
Compensation for this position is fixed at $22.00 per hour.
This position is considered on-call, non-exempt, and eligible for overtime.
Interested candidates should send a cover letter and resume to:
NyalaHall@sheencenter.org
