We are Hiring!
Catholic Charities Family and Community Services is growing and seeking a new Care Manager to join our team!
As a regional agency of Catholic Charities of the Diocese of Rochester, Catholic Charities Family and Community Services (CCFCS), walks with people when they are at their most vulnerable as they journey toward independence to reach their full human potential, advocates for those in need throughout all stages of life; and works in partnership with faith communities of all denominations and those who are committed to addressing local needs.
If you're looking for an opportunity to express and explore your passion for helping others, then join a team that truly makes a difference DAILY, in people's lives. We are looking for empathetic, thoughtful candidates who have enthusiasm for helping people. Come use your human services experience to support the great mission of Catholic Charities and have an impact that lasts. We have supportive leadership who invest in our people and provide opportunities for employees to thrive, grow and learn.
Don't miss out on being a part of something special!
Position Title: Care Manager
Salary: Starting at $20/hr. based on education and experience.
Who are we looking for?
- Someone who is dedicated to making a difference in the community and values collaboration and partnership.
- Someone who has a passion for serving those who need us most.
- Someone who has exemplary attention to detail.
- Someone who thrives in both individual work setting, and as a part of a team.
Primary Functions:
Provide intake and ongoing care management services to individuals living in Monroe, Finger Lakes or Southern Tier Regional Counties who have been diagnosed with one or more chronic illnesses and fall within the chronic or low level of acuity.
Specific Duties:
- When needed, serve as contact for referrals and conduct necessary screening and/or follow up for client to proceed with intake in applicable program(s).
- Provide client-guided care management services to caseload assigned, maintaining accurate and verifiable documentation of all services rendered.
- Using a person-centered approach, complete comprehensive and detailed assessments, reviews, crisis plans, and care plans as required by standards set by DOH and lead Health Home contractors.
- Demonstrate, promote and practice cultural competency towards clients through respect and understanding.
- Recognize and embrace diversity through supporting and encouraging the strengths of everyone served.
- Provide a meaningful core service for each client assigned monthly and as needed, to ensure all care plan goals are addressed to the satisfaction of the clients served.
- Utilizing a team approach, maintain accessibility for clients during the workday.
- Assist clients in the acquisition and maintenance of public benefits e.g., Medicaid, SNAP, Social Security, etc.
- Provide linkage/referrals and coordination of resources/support for medical care, mental health, social, recreational, and housing/basic needs, etc.
- Remain current in the field, support and implement best practice service models within the program.
- Make independent decisions and recommendations regarding immediate risk factors presented and provide crisis intervention and follow-up as needed.
- Demonstrate flexibility to be available to clients in their homes/communities including working outside of normal business hours as needed.
- Provide on-call availability via cell phone to Health Home program as needed.
- Serve as client advocate.
- Facilitate the development of a Care Team to carry out individualized and strength-based Plan of Care through regular case conferences and case reviews.
- Participate in staff meetings and other Care Coordination department activities.
- Ensure compliance with all applicable local, State, Federal and Health Home Network regulations and agency policies.
- Participate in mandatory ongoing training and professional development offered.
- Represent Catholic Charities Community Services on appropriate boards and committees as assigned by CC Director.
- Other duties as assigned.
What you will get:
Catholic Charities Family and Community Services offers a well-rounded and comprehensive benefits program for those working 30+ hours per week.
- Starting Pay: Starting at $20/hour dependent upon relevant years of experience, and additional compensation for medical certification once obtained.
- Fill time, 40 hours per week. We believe in work-life balance!
- Generous time off package including PTO, NY State Paid Sick Leave, and Health Reserve.
- 11 paid Holidays
- Tuition Assistance
- Success Coach through the Employer Resource Network
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Short-Term Disability
- Long-Term Disability
- Critical Illness Insurance
- Supplemental Insurance
- Flexible Spending Account
- Health Savings Account
- Legal Plan
- Identity Plan
- Employee Assistance Program
- 403b Retirement Plan, with agency contribution for those that qualify (subject to agency performance)
- My Better Benefits provides discounts and savings on thousands of products and services
Our hiring process and timeline:
- Applications will be reviewed regularly until the position is filled.
- Phone screenings will be conducted with qualified candidates.
- In-person one-hour interviews will be conducted with candidates who advance after the phone screening.
- In-person interviews are typically with 2-3 participants.
Selected candidate to start ASAP
***Catholic Charities is committed to leveraging the talent of a diverse workforce to create great opportunities for our agencies and our people. EOE/AA Disability/Vet
Qualifications:
- Associates degree in human services or related field and one year of paid experience working with persons with disabilities and/or chronic illnesses.
- A combination of education and experience may be substituted at the discretion of the Executive Director.
- Bilingual (English/Spanish) is required for some positions. If position requires bilingual skills to be used, additional compensation will be offered.
