The Service Coordinator is responsible for conducting community outreach to obtain participant referrals, processing and documenting all incoming referrals; determining client eligibility; triaging non-eligible referrals to other community partners and assisting with home visitor case assignment. The Service coordinator will assist in preparation for group events, ordering office supplies and tracking inventory of materials.
RESPONSIBILITIES
- Conduct regular community outreach activities to assist with meeting program capacity expectations.
- Assist with creating and program specific promotional materials
- Disseminate HFM and program specific promotional materials to referral sources and participants
- Obtain translation assistance to ensure promotional materials are available to the diverse communities in the catchment area
- Host program informational sessions at community fairs and other venues
- Receive program referrals and assess eligibility.
- Offer referral to other community programs to non-eligible HFM participants.
- Input referral information into HFM’s Participant Data System in a timely fashion
- Maintain up to date program specific Referral and Capacity Logs.
- Make initial call to referred participants to notify that a referral has been made on their behalf and to assess for interest in the program
- Assist with the preparation for groups
- Ordering of office and program supplies
- Work with Program Manager and Supervisors to discuss referrals with Home Visitors in a timely fashion to ensure that the program meets Healthy Families Massachusetts (HFM) performance requirements related to establishing date of first visit.
- Assist with data collection and program reports as necessary
- Participate in scheduled staff meetings
- Participate in bi-monthly leadership meetings
- Meet weekly for supervision
- Participate in the program’s Community Advisory Board meeting and follow up with requests for program information
- Assist in collecting data related to program evaluation and implement continuous quality improvement activities
- Conduct Quality Assurance Calls with program participants.
- Assist with distribution, collection and analysis of annual Participant Satisfaction Surveys.
- Assist and attend group and other participant related activities as necessary
- Attend all training as required by the Children’s Trust
- Other duties as assigned.
QUALIFICATIONS
- Experience working within the human service or related field working with children and families with 2 years relevant work experience or relevant experience. Experience providing services to culturally diverse communities/families/participants. Good verbal and written communication skills
- Knowledge of strength-based service provisions.
- Ability to effectively collaborate with community partners.
- Experience working with varied computer software programs.
- Ability to handle stressful situations.
- Ability to work early mornings, evenings and weekends as needed.
- Valid MA license and reliable transportation required for work related travel.
- Good technology skills. Working knowledge of Microsoft Office Suite and Outlook. Adept writing, typing and self-editing with keen attention to detail.
- Bi-lingual Spanish or Creole preferred.
Our benefits are competitive and include a 403(b) savings plan and generous time off.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Visit us at: www.ccab.org.
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