JOB SUMMARY: Responsible for the overall direction and management of Mercer county-based Community Service Program(s) and joint-run food pantry services in collaboration with Executive Director for MCG and to provide supervision to the staff therein, in accordance with agency, funding source, and licensing standards and Agency expectations, under the supervision of the Community Services Service Area Director.
ESSENTIAL FUNCTIONS:
- Be responsible for the overall direction and management of Mercer county-based Community Service Program(s) under the supervision of the CCT-CS Service Area Director and MCG Executive Director in accordance with agency, funding source, and licensing standards and in alignment with agency expectations.
- Oversee programs’ ability to maintain or exceed contractual level of service commitments and requirements needed to meet budget projections and program goals and objectives
- Work in tandem with the CCT-CS Service Area Director and CCT-CS Business Manager in the development of an annual budget which delineates CCT vs. MCG revenue and expenses, which will be monitored by these parties throughout the year.
- Work with supervision and staff to establish and achieve outcomes that represent industry standards, contractual commitments and agency expectations. Regularly monitor implementation of goals and objectives for both programs.
- Work with supervision to identify areas that require improvement, to implement ongoing quality improvement measures, and ensure that quality standards are achieved. Participate in CCT PDSA quarterly submissions and MCG Quality Improvement Committee, serving as member for the QI Committee as time allows.
- Provide overall administrative supervision of all MCS, MCG, and volunteer staff members through the implementation of a culture of learning and professional development.
- Seek to maintain staffing levels within budget to achieve program goals.
- Work with supervision to identify, develop, maintain, and pursue opportunities to enhance or expand existing services, to improve service delivery, and meet emerging trends.
- Ensure representation and active engagement at relevant agency and community-based committees, including any contractual partnerships/memberships – such as Trenton/Mercer CoC and CEAS coordinated entry center.
- Develop and maintain relationships with key stakeholders and constituents throughout the county in which the program is providing services by developing outreach programs that align with the CCT and MCG strategic plans for clients, supporters, volunteers and other stakeholders.
- Work with supervision team to conduct research and view funding opportunities, preparing applicable new grant applications as time allows.
- Prepare grant renewals, and work with staff to compile and submit progress and outcome reports as required by funding sources.
- Participate in annual strategic planning for MCS and MCG.
- Participate in the CS and MCG Professional Advisory Committee meetings.
- Oversee MCS and MCG community support volunteer program and development of volunteer opportunities.
- Work closely with MCG staff to ensure coverage of vital functions in the MCG Executive Director’s absence.
- Work closely with CS business manager to cover vital functions in the CS Service Area Director’s absence as assigned.
- Serve as back up responder for MCG security and sensor monitoring systems and be responsible for facilities utilized by programs under position supervision, including incident reporting to both agencies as applicable for program incidents.
- Obtain all certifications pertaining to programs under Director supervision within probationary period.
OTHER DUTIES: as assigned by SAD
SUPERVISORY REQUIREMENTS: provide trauma-informed supervision to all staff within programs under position, including program-specific training and professional development supports, HR-related tasks/reporting, probationary/annual reviews.
