POSITION SUMMARY: The SSVF Outreach Specialist builds relationships with community and service organizations to identify and connect Veterans and their families with the Supportive Services for
Veteran Families (SSVF) program. Collaborating closely with the Department of Veteran Affairs, the Outreach Specialist ensures compliance with SSVF guidelines, makes referrals to the SSVF Prescreen team, and advocates for Veterans to receive necessary services. Through active engagement, the Outreach Specialist helps increase Veterans' participation in programs and services, contributing to the overall quality assurance of the SSVF program.
ESSENTIAL FUNCTIONS:
1. Develop and maintain relationships with community organizations, service providers, and Veteran assisting organizations, including Veteran Affairs, Veteran Assistance Commissions, Veteran Service Officers, and other stakeholders within the catchment area to promote the SSVF program and identify potential Veteran participants.
2. Make timely and appropriate referrals to the SSVF Prescreen team, ensuring that eligible Veterans and their families receive the necessary support.
3. Advocate for Veterans to receive the services they need, addressing any barriers to access and supporting them in navigating the system.
4. Conduct presentations and informational sessions to educate community organizations, service providers, and the public about the SSVF program and the needs of Veterans and their families.
5. Coordinate and participate in CoC meetings, By-Name-List Meetings, Prescreen/VA Case Conferencing Meetings, Stand Down, and other VA/community outreach activities.
6. Assist in monitoring and maintaining the overall quality of the SSVF program, including data collection, reporting, and continuous improvement efforts.
7. Collaborate closely with the Department of Veteran Affairs and other relevant entities to ensure all activities align with SSVF guidelines and regulations.
8. Comply with all applicable training requirements, company safety, personnel, and operational policies and procedures.
9. Maintain accurate records of outreach activities, participant interactions, and referral outcomes in accordance with program requirements.
OTHER RESPONSIBILITIES:
1. Participate in agency training, staff meetings, and events; attend training and development activities as directed.
2. Perform other duties as required.
EDUCATION, EXPERIENCE, AND SKILLS REQUIRED
1. Undergraduate degree required. Seven years of relevant experience may be substituted in lieu of an undergraduate degree.
2. At least two years of experience in a social services and/or homeless program.
3. Knowledge of and sensitivity to working with people with mental illness, dually diagnosed and/or in recovery.
4. Experience working with homeless persons; ability to engage and develop rapport with persons with complex needs in conversation.
5. Ability to function independently, exercising initiative and judgment in day-to-day activities based on expertise accumulated through education, training, experience, and reference to relevant
professional literature.
6. Must have intermediate computer and technology skills.
7. Skills required to participate in program planning and organization; work and communicate effectively with staff, volunteers, clientele, and the public; promote agency programs and provide public relations; participate in peer review; prepare correspondence, records, and reports; and perform the essential functions of the position.
8. Strong English language skills required (reading, writing, and speaking).
9. Must have reliable transportation, a valid driver's license, and auto insurance.
WORKING ENVIRONMENT: Responsibilities of the Outreach Specialist involve travel and work beyond the regularly scheduled workday
