POSITION SUMMARY: Assumes primary responsibility for coordinating the regional direct assistance program that serves individuals and families with a variety of services such as emergency food, financial, holiday, and burial assistance; manages a caseload of persons served through the regional direct assistance program; and, employs case coordination procedures and principles to assist participants in improving their economic situation.
ESSENTIAL FUNCTIONS:
- Coordinates the weekly food pantry operation by organizing volunteers, food collections/donations, and distribution process.
- Conducts participant intake and assessments to determine eligibility for emergency financial assistance and/or burial assistance.
- Coordinates the holiday assistance outreach program.
- Provides services to parishes as determined by region.
- Provides information and referral, advocacy and support services, and case coordination to participants.
- Completes monthly reports for all required entities.
- Maintains and keeps all participant records current.
- Maintains participant data in the agency's Client Management Information System (CMIS).
- Identifies, documents, and reports creative ways to address barriers to participant well-being.
- Collaborates with agency direct assistance staff in other regions.
- Develops and facilitates collaborations with schools, parishes, community networks, and other partners.
- Participates in agency training, staff meetings, and events.
- Participates in community collaborations, meetings, and conferences to stay current with emerging trends, research, and avenues to address issues of poverty and service provision.
OTHER RESPONSIBILITIES:
- Participates in staff meetings, staff training, and development activities.
- Prepares and/or maintains a desk manual.
- Performs other duties as required.
EDUCATION, EXPERIENCE AND SKILLS REQUIRED:
- A four-year degree is preferred. One year of relevant job experience is required. An equivalent combination of education and experience in case coordination will be considered.
- Must have intermediate computer and technology skills.
- Skill required to participate in program planning and organization; work and communicate effectively with staff, volunteers, service participants, and the public; promote Agency programs and provide public relations; participate in peer review; prepare correspondence, records, and reports; and transport participants to perform the essential functions of the position.
- The position requires fluency in the English language (reading, writing, and speaking). Additional language fluency requirements may vary according to regional office needs.
WORKING ENVIRONMENT: The Direct Assistance Coordinator's responsibilities involve travel and work beyond the regularly scheduled workday. Weekend work and weekend travel may be required.
