About CRS
JOB DESCRIPTION
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to
save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
Job Summary:
You will provide service in the day-to-day delivery of responsive, effective and efficient administrative activities in support of the Catholic Relief Services’ (CRS) mission to serve the poor and vulnerable. You will provide consistent and high-quality service and contribute to the proper stewardship of resources to help ensure operational effectiveness in support of high-quality programming.
Responsibilities:
Roles and Key Responsibilities:
- Facility and Equipment Management:
- Conduct routine equipment checks to ensure they are in good working condition
- Support proper service/maintenance requests in accordance with Agency's policy
- Maintain an up-to-date inventory of office furniture and equipment
- Regularly review, clean, and repair furniture as needed
- Evaluate requests for new furniture and coordinate with vendors and procurement for purchases
- Order replacement parts, including those for file cabinets
- Dispose of damaged or broken furniture using environmentally friendly practices
- Maintain and manage keys for furniture
- Review and process staff requests for furniture moves
- Order necessary materials for furniture relocations and storage
- Documentation and Record Keeping:
- Help collate facilities process support documents and store them both on SharePoint and in files
- Maintain accurate records of all facility-related activities and transactions
- Guest House Management:
- Help maintain a functional booking and management system for CRS guest houses
- Manage the requests and inventory for the guest house.
- Vendor and Service Provider Coordination:
- Assist with coordinating vendor services
- Guide and supervise vendors while they are on the premises
- Contact vendors for various service needs as required
- Ensure supplies and equipment are in good condition and replaced regularly
- Act as a liaison between vendors and the organization to ensure smooth service delivery
- Emergency Response:
- Help respond to emergencies or urgent issues as they arise
- Communication and Administrative Support:
- Facilitate communication with all units of the organization and external stakeholders as relevant
- Send/receive and distribute all incoming and outgoing mail/faxes/letters/documents
- Provide specialized administrative transactions and processes (e.g., translate, type, proofread, and/or format documents; record and transcribe meeting minutes; draft simple correspondence messages)
- Petty Cash Management:
- Serve as the backup Petty Cash Custodian
- In the absence of the primary custodian, manage and maintain the petty cash fund according to established procedures
- Ensure accurate record-keeping of all petty cash transactions
- Assist in reconciling petty cash accounts as needed
- Adhere to all security protocols related to handling and storing petty cash
- Participate in required training on petty cash management procedures
- Support the implementation of any new petty cash processes, as directed by management
- General Facilities Support:
- Assist the Facilities Manager with day-to-day operations
- Contribute to maintaining a safe and efficient work environment
- Perform other facilities-related tasks as assigned
- Expatriate Housing Management:
- Assist the Senior Facility Officer in identifying and assessing housing options for expatriate staff
- Support the move-in and move-out processes for expatriate staff, including inventory checks and handover procedures
- Assist in managing maintenance and repair requests for expatriate housing
- Assist the Senior Facility officer to maintain up-to-date records of all expatriate housing, including lease agreements, inventories, and maintenance histories
- Conduct regular inspections of expatriate housing to ensure compliance with CRS safety and security standards
- Liaise between expatriate staff and property owners/managers to address any housing-related issues or concerns
Required Languages - List languages required to perform the job
Travel - Must be willing and able to travel up to 20%.
Supervisory Responsibilities: none
Key Working Relationships:
Internal: Management Team, Finance staff, Program staff in other CRS Country Programs.
External: Representatives of other Projects, Contractors, Government representatives and clients of the CRS Nigeria Program.
QUALIFICATIONS
Basic Qualifications
- HND/BSc in Business Administration, Economics, Administration, Management, or related Social Science and/or Engineering field.
- Two years’ experience working in an office environment in a clerical or administrative role. Experience with a local or international NGO a plus.
Preferred Qualifications
- Knowledge of computer software – MS Office, particularly Excel and Word.
- Basic knowledge of generators, air conditioners, refrigerators, and electric cable connections.
- Basic knowledge of office and equipment maintenance.
- Excellent written and oral communication skills in English.
- Demonstrate a high level of initiative, diplomacy, and tact.
- Must be flexible and work independently and as part of a team.
Knowledge, Skills, And Abilities
- Good time management skills with the ability to work on multiple tasks
- Strong customer service orientation with good communication and interpersonal skills
- Proactive, resourceful, solutions-oriented and results-oriented
Agency REDI Competencies (for all CRS Staff)
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Personal Accountability – consistently takes responsibilities for one’s own actions.
- Acts with Integrity - consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust - shows consistency between words and actions.
- Collaborates with Others – works effectively in intercultural and diverse teams.
- Open to Learn – seeks out experiences that may change perspective or provide an opportunity to learn new things.
Safeguarding
CRS is committed to ensuring the safety and well-being of all people who interact with our work. We uphold the highest standards of safeguarding and expect all staff and partners to respect and protect the dignity and rights of everyone from any form of harm, abuse, harassment, or exploitation. All staff are required to follow CRS’s safeguarding policies and procedures and to complete mandatory safeguarding e-learning courses upon hire and on an annual basis.
Supervisory Responsibilities (if none, state none) None
Key Working Relationships:
Internal: Management Team, Finance staff, Program staff in other CRS Country Programs.
External: Representatives of other Projects, Contractors, Government representatives and clients of the CRS Nigeria Program.
- Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position. CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.
CRS is an Equal Opportunity Employer
ABOUT US
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to
save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.
ABOUT THE TEAM
CRS' talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is an Equal Opportunity Employer
