Position Summary: The Administrative Assistant/Memorialization Administrator performs basic clerical duties and customer service support to internal and external customers.
Compensation Data: Non-Exempt hourly pay ranging from: $21.63 - $25.00 based on experience.
Travel: Ability to travel to different CCA cemeteries throughout Ohio daily.
Key Responsibilities:
1. Create and maintain memorialization layouts ensuring accuracy and efficiency of the layout.
2. Facilitate the consistency and flow of memorialization layouts and administrative process.
3. Greet and assist customers at the counter, via email and telephone.
4. Provide exceptional customer service with all interactions.
5. Complies and maintains records of business transactions and office activities.
6. Order office supplies.
7. Filing, typing, organization of information.
8. Provide general office administration support.
What you will need to succeed:
Education & Qualifications:
- High School Diploma or GED with 1-3 years of data entry, office administration experience preferred
- Knowledge of Microsoft products including, but not limited to Outlook, Excel, and Word
- Understanding of database software
- Auto Cad experience a plus
Competencies:
- Exceptional customer service skills
- Exceptional attention to detail
- Ability to work independently and comfortable working in all elements of weather
- Ability to work on-site, in person including some Saturday’s.
- Ability to operate a typewriter
- Comfortable meeting or exceeding deadlines
- Excellent oral and written communication skills
- Adheres to company Safety and Security policies and procedures
Physical Demands:
- Prolonged sitting
- Frequent standing, walking, bending, kneeling, stooping
- Ability to lift and or move up to 25 lbs.
- Ability to use close vision and adjust focus
Work Environment:
Why Join CCA:
- Medical, Dental, Vision and Prescription Drug Insurance Coverage
- HSA
- Employer provided Life Insurance
- FMLA, AD&D, EAP
- 403 (b) and pension plan
- Paid Vacation and Holidays
- Professional development assistance
Our Commitment and Difference:
Faith – Family – Trust – Compassion and Hope. CCA has been serving Catholic families throughout the Diocese of Cleveland since the mid – 1800s. Our caring staff will help you and your family with support and guidance as you find a place to cherish memories for generations to come. CCA is committed to ministering and assisting families before, during and after the death of a loved one. We are proud to be part of the Diocese of Cleveland, and we are dedicated to constant improvement and enhancement while staying up to date with the latest technologies.
Job Type: Full-time
Pay: $21.63 - $25.00 per hour
Schedule:
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 1 year (Required)
- office administration: 1 year (Required)
License/Certification:
- Driver's License (Required)
Ability to Commute:
- Cleveland, OH 44105 (Required)
Work Location: In person
