Indiana Heart Physicians Building
5330 E Stop 11 Rd Indianapolis, Indiana 46237
Who We Are
Franciscan Health is a non-profit health care ministry with primary and specialty care physician groups located throughout Indiana and Illinois. Franciscan is known for our mission of caring. Our values of Respect for Life; Fidelity to Our Mission; Compassionate Concern; Joyful Service; and Christian Stewardship extend to our employees and patients. With 12 hospital ministries, Franciscan Health is one of the largest Catholic health care organizations in the Midwest. Franciscan Health includes over 1,000 employed physicians and advanced practice providers. Franciscan providers enjoy a team approach to care. Of our 260+ locations, many are nationally recognized Centers of Health Care Excellence.
A Brief Overview
The Medical Secretary is responsible for providing support to providers which may include provider schedules, processes medication refill requests, insurance verifications, referrals, coordination of drug reps/samples, surgery clearances, recall letters, medical record requests and schedules testing. The Medical Secretary is liaison between providers, clinical staff, insurance carriers, internal and external hospital departments and patients. This role fills an additional level of administrative support to providers and results in downstream increase in patient satisfaction.
What you will do
- Service Provides services via incoming and outgoing phone calls, email and in person interactions. Services provided may include processing medication refills, requests from providers, patient recalls and medical record requests.
- Scheduling Schedules appointments and testing, answers questions or escalates as appropriate.
- Patient Registration Manages new patient referrals includes creating record in electronic medical record (EMR), scheduling appointment and verifying insurance.
- Prior Authorizations Requests, follows up and documents prior authorizations.
- Administrative Duties Completes administrative duties which include coordination of drug reps/samples, faxes, work in baskets and create/maintain reports. Scheduling functions may include creating template, auditing schedule and flexibility for last minute changes. Communicates schedules to providers.
- Process Forms Processes surgery clearance forms.
Qualifications
- Required High School Diploma/GED
- 1 year Medical Office Required
Never or Rarely
EQUAL OPPORTUNITY EMPLOYER
It is the policy of Franciscan Alliance to provide equal employment to its employees and qualified applicants for employment as otherwise required by an applicable local, state or Federal law.
Franciscan Alliance reserves a Right of Conscience objection in the event local, state or Federal ordinances that violate its values and the free exercise of its religious rights.
Franciscan Alliance is committed to equal employment opportunity.
