Description:
The Syracuse Regional Airport Authority is seeking to hire part-time Airport Communications Center Specialists with the responsibility to perform duties to monitor designated on-property communications and coordinate daily operational activities between various departments, as well as tenant stakeholders and the public at Syracuse Hancock International Airport. This position will be responsible for receiving and recording work orders, assist with communicating/coordinating airport operational activity, assist with aircraft gate assignments, and assist with airport related non-emergency/emergency communications and coordination. The position will receive and appropriately direct calls and information from Authority employees, tenants, contractors, and other stakeholders onsite at the Syracuse Regional Airport. This position may be responsible for relaying general and emergency notices to the appropriate parties, which may lead to a response of Airport Security, ARFF, Operations and/or Maintenance staff and maintain communications with defined Airport management staff, working within the limits of standard or accepted practice. This position reports to the Airport Communications Supervisor and follows directions based on standard operating procedures. This position’s work may be subject to audit and reviewed periodically for customer service and regulatory purposes.
Typical Work Activities
- Maintain compliance with the Airport Security Plan (ASP), 49 CFR Part 1542 and 14 CFR Part 139.
- Operate Syracuse Regional Airport Authority aircraft gate scheduling, security and communication systems including: aircraft gate scheduling software, airport security software, public address system, multi-line telephone system, two-way radio system, in-house courtesy and emergency telephones, and work order management system.
- Maintain continuous awareness of radio traffic from various channels through operation of communications system and attention to audio communication and visual displays. Interpret radio traffic to determine requirements for action.
- Maintain contact with Federal Aviation Administration (FAA), Transportation Security Agency (TSA) and Air Traffic Control Tower, as required.
- Report requirement for routine and emergency maintenance on Airport properties and areas including tenant facilities and properties, airfield terminal, parking lots, grounds, public roads, vehicle gates, fence line and other areas as appropriate.
- Communicate need for emergency response to situations involving law enforcement, public safety and operations staff. Respond appropriately to aircraft alert notifications, wildlife reports, lightning detection, medical calls, and reports of suspected criminal or suspicious activity, and request response from personnel as appropriate. Utilize available technology such as camera footage, license plate recognition systems, and other systems to provide assistive information to responding personnel.
- Log Airport activity in computer systems in prescribed systems and method with required information for maintenance data and public record.
- Maintain standard operating procedures for communications center desk.
- Coordinate and disseminate information to specified management staff, departments, stations, public safety officials and other agencies as appropriate.
- Provide responses to requests for general information regarding flights, terminal service, rental properties, noise abatement and other similar inquiries.
- Prepare and maintain documentation to record details and activities and incidents.
- Maintain situational awareness of other incidents or events which may potentially impact airport operations and public safety, including traffic, weather, emergencies, or planned events.
- Facilitate communication between the appropriate responding agencies by answering and prioritizing responses to airport and aircraft emergencies. Monitor counties’ and regional frequencies.
- Continually monitor and evaluate the effectiveness of existing policies and procedures and recommend improvements to management.
- Participate in emergency and safety training through classroom training, and emergency drills and tabletop, functional and full-scale emergency exercises.
- Maintain working relationships with users and tenants and ensure customers receive a high level of service.
- Assist with the management of lost and found property.
- Assist customers with paging (PA system) services, flight information and related services. Answer terminal courtesy telephone system for customer assistance & information.
- Perform or assist with any operations, as required to maintain workflow and to meet schedules and quality requirements. Notify supervision of unusual equipment or operating problems and the need for additional material and supplies.
- Maintain safe work area and comply with safety procedures and equipment operating rules keeping work area in a clean and orderly condition.
- May be assigned additional duties by management.
Requirements:
- Knowledge of Airport Security Plan (ASP), 49 CFR Part 1542 and 14 CFR Part 139.
- Excellent communication skills, both written and verbal.
- Presents a professional demeanor and appearance.
- Must be responsible, dependable, and consistent while following procedures.
- Has excellent phone rapport and aptitude for customer service.
- Ability to work professionally and respectfully with a diverse staff, tenants, contractors, public officials, and the public.
- Ability to be intuitive with a strong work ethic and have a proactive approach to serving others.
- Ability to work in a fast-paced, unpredictable environment while being motivated, punctual, hardworking, dependable, and able to multi-task.
- Must be honest and possess a positive, cooperative attitude and represent the organization, both internally and externally, through dedication to the mission, vision, values, goals and objectives of the Authority.
- Possesses strong organizational skills, be detail oriented, and able to adapt to changing priorities.
- Proficient in the use of personal computers, faxes, email, phone system, radios, and the Internet and be able to troubleshoot and/or repair minor system breakdowns.
- Must have strong computer skills in Microsoft Suite (Word, Excel, Powerpoint, Outlook) and be able to accurately keyboard at 40 wpm.
- Ability to maintain and protect confidential, sensitive security information and safeguard information from disclosure.
- Ability to meet the physical requirements of the position, including sitting for a long period of time, being able to listen and speak clearly on a telephone or through a headset.
- Ability to fluently read, write, speak, and understand English.
- Ability to work 16-29 hours a week.
- Must be able to work any shift as this is a 24/7 operation.
Minimum Qualifications
1. Associates degree or higher in Aviation, or Airport Management or related field; or
2. High School Diploma or GED; and two (2) years’ experience in a communications center (airport environment preferred) performing call taking and operational coordination, as well as familiarity with emergency management and the incident command system preferred; or
3. Equivalent combination of training and experience operating multi-line telephone systems, two-way radio systems, electronic office equipment and computers, as well as knowledge in the use of spreadsheets, word processors and databases.
Special Requirements
1. Must obtain and maintain Security Identification Display Area (SIDA) clearance.
Any offer of employment is contingent on passing a pre-employment background check and security clearance, and pre-employment drug test.
**This is a Civil Service provisional position. The incumbent will be required to take an open/competitive exam given by Onondaga County Civil Service and be reachable on the certified list to obtain permanent civil service status and retain the position. Position is currently pending approval of the HELP program may be eligible to be permanently appointed non-competitively.
Benefits
Part-time employees are eligible for parking flexible spending accounts, PTO for cancer screening and volunteer time, New York State deferred compensation (457b), Employee Assistance Program and membership in the New York State Local and Employee Retirement System.
You may be able to receive loan forgiveness under the Public Service Loan Forgiveness Program (PSLF). The PSLF Program forgives the remaining balance on Direct Loans after 120 qualifying monthly payments have been made under a qualifying repayment plan while working full-time for a qualifying employer. For more information on PSLF, please visit www.studentAid.gov/publicservice
Salary/Hours
$22.50 - $23.50 per hour depending on experience, plus 60 cent/hour night shift differential. Must be able to work regular schedule of 16-29 hours per week.
Application Instructions
Interested candidates should apply online and include cover letter, education and work history in your application or resume, and 3 professional references.
SRAA is an Equal Opportunity Employer, dedicated to developing a diverse and inclusive workforce that is representative of the people and region we serve, and encourages people from all backgrounds to apply. To learn more about our organization, visit: www.flysyracuse.com
