The Outreach Worker Supervisor is responsible for performing street outreach to people experiencing homelessness county-wide. The Outreach Worker reaches out to individuals and families that are not being served or are underserved by existing community service delivery systems, building trusting relationships and developing a rapport to lead to openness to seeking help and acceptance of assistance.
The Outreach Worker Supervisor engages individuals experiencing homelessness as a first step to accepting care for immediate health and safety needs, using available services and resources, and taking steps to become integrated into the community. The Outreach Worker Supervisor supervises the work of the Outreach Workers and program support staff members.
The Outreach Worker Supervisor engages individuals experiencing homelessness as a first step to accepting care for immediate health and safety needs, using available services and resources, and taking steps to become integrated into the community.
The Outreach Worker Supervisor seeks to enable individuals and families to accept placement and opportunities to stabilize their lives by utilizing diversion practices, crisis response and intervention, shelter referrals, interim housing placement, and linking individuals to appropriate continued services.
The Outreach Worker Supervisor will be responsible for the case management and coordination of assigned participants to support their housing journey in collaboration with partnering agencies and providers.
Essential Functions
- Conduct mobile outreach and create client service engagement opportunities for homeless individuals and families on the streets. Conduct outreach when required at the Drop-In Center.
- Follow Engagement, Assessment, and Referrals (E.A.R.) procedure as defined in Catholic Charities’ Outreach Services (OS) Policy and Procedures.
- Facilitate and maintain community relationships to create referral pathways for program participants into Catholic Charities’ programs.
- Assist with screening of potential program participants for the Homelessness Prevention and Rapid Re-Housing programs, emphasizing the engagement of homeless veterans.
- Provide program materials and referral training sessions to community partners regarding shelter services, including outreach to motels, churches, and downtown merchants.
- Provide support to participants as they transition from street to shelter to housing. Intervene in crisis situations, promote positive solutions, and re-establish stability while providing intervention, support, and mediation to foster a successful program stay.
- Conduct thorough assessment to identify the client’s unique story, risk factors, and strengths to build upon for a successful program outcome.
- Develop strength-based/solution-focused individualized action plan that promotes income growth and housing.
- Coordinate wrap around services including mental health, legal assistance, entitlement benefits, health care, substance abuse treatment, job training, and housing assistance.
- Practice assertive engagement to motivate, encourage participation, and promote follow-through.
- Provide support and guidance to participants as they transition from street to shelter.
- Train, supervise, and schedule Outreach Workers.
- Prepare monthly reports on program data and client summaries as needed. Assist in preparing quarterly and other regular reports for the program.
- Support staff in tracking and sharing information for reporting and contract compliance.
- Support management in interviewing and hiring new individuals.
- Participate in program improvement and development, cultivate partnerships with contractors or other providers.
- Follow safety protocols for community street outreach.
- Perform job functions in line with the policies and procedures guiding the work of this position, the program, and the agency.
- Research and implement best practices in street outreach and assist participants in acquiring resources for acquiring housing.
- Develop and manage a comprehensive outreach/working relationship with all stakeholders, elected officials and staff, commercial, and private community activists, and clients.
- Divert or link individuals and families with the appropriate services, including Coordinated Entry, diversion, crisis response and intervention, shelter referrals, temporary housing, permanent housing, and Rapid Re-Housing.
- Provide thorough and complete documentation of all required activities and engagements, per contract requirements, including P.I.R.P. case notes, and documentation of reasonable accommodation requests.
- Serve on an agency or community service committee representing the program or the agency.
- Conduct outreach worker related duties independently and exercise sound professional and service intervention judgment requiring minimal documentation errors or corrective actions.
- Support the Mission, Vision, and Values of Catholic Charities in the performance of all essential job functions and responsibilities.
Note: Catholic Charities considers this position to be a mandated reporter of child abuse and elder abuse.
Other Responsibilities
- Work with Diocese of Santa Rosa and local parishes as appropriate and requested.
- Perform other related duties as assigned.
Agency Culture
It is essential that all employees of Catholic Charities aspire to the following:
- A commitment to the agency’s mission, vision, and values.
- A commitment to excellence in everything we do.
- A commitment to performance and quality improvement.
- A commitment to outcomes and measured results.
- A commitment to innovation and to what is possible.
Education, Experience, and Skills Required
- High School Diploma or High School Equivalency (HSE) and 1-2 years’ experience working as an outreach worker or equivalent related work experience required. Associate’s degree in a social service or related field or bachelor’s degree preferred.
- Understanding of causes of homelessness, experience working within social services, knowledge of Housing First, street outreach methods, and relevant community resources.
- Completion of training and/or certification to be able to provide specialized services and increased performance as an outreach worker.
- Must become certified in CPR and First Aid within six months of transfer to this position or hire date.
- Ability to work under pressure with a positive, solution-oriented approach. Experience in crisis intervention and problem solving with ability to diffuse an intense situation.
- Ability to learn and apply various engagement techniques to a variety of situations.
- Cooperative, friendly, and helpful attitude with clients and co-workers. Ability to work closely with other employees to ensure a positive, constructive environment within the program and throughout the agency.
- Computer literacy required, including experience with Office 365 and Excel.
- Strong written and verbal communication; organizational, conflict resolution and problem-solving skills.
- Passion and enthusiasm for the mission of Catholic Charities and its clients.
- Valid driver license and at least state required minimum of automobile insurance, clear DMV driving record and ability to provide own transportation. Must be willing and able to travel between agency sites.
- Must pass DOJ background clearance (fingerprinting) in accordance with the Diocese of Santa Rosa’s policies, prior to start of employment.
- Bilingual (English/Spanish) preferred, but not required.
Job Analysis/Job Description Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to sit and use hands to finger, handle, or feel. The employee frequently is required to reach with hands and arms and talk or hear. The employee is often required to stand, walk, travel, and stoop or bend. The employee must occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to sit or stand for extended periods while using a computer.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequent incoming telephone calls, scanners, and copiers as well as a wide range of clients or at times clients in distress contribute to a noise level of average to above average.
Equal opportunity employer
Catholic Charities of the Diocese of Santa Rosa is an Equal Opportunity Employer, seeking the best and brightest. Our organization does not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, disability, age, marital status, membership or activity in a local human rights commission, or status with regard to public assistance. We support, educate, create opportunities for, and ensure the wellbeing of our staff for the betterment of those most in need.
CCDSR participates in E-Verify, an Internet-based system that compares information entered by an employer from an employee’s Form I-9, Employment Eligibility Verification, to records available to the U.S. Department of Homeland Security and the Social Security Administration to confirm employment eligibility.
