GRSS Tuition Management Office/ Department of Education
Tuition Billing Coordinator
Job Summary:
Tuition Billing Coordinator will work with a portfolio of Global Regional Schools to ensure data integrity for student profiles, tuition rates, fee structures, scholarship input and invoicing, as well as facilitating payment processing and collection including delinquency management.
The Tuition Billing Coordinator reports directly to the Director of Tuition Management.
Duties and Responsibilities:
- Actively support the Director of Tuition Management in implementing the business policies and procedures required for a sustainable tuition management process
- Responsible for working with the Directors of Enrollment, Principals, Regional Finance Managers and tuition management vendor personnel in reconciling, correcting and updating the tuition management system
- Responsible for coordinating data input into the tuition management system and follow up for late payment resolution on tuition and fees
- Ensure adherence to tuition and fee policies regarding discounts, awards, processing, payment plans and billing processes
- Responsible for the data integrity within the tuition management system (currently Blackbaud), including timeliness of updated information, for assigned schools.
- Responsible for complaint/issue resolution relative to vendor/parent/principal calls regarding tuition or fees, adhering to policies and procedures for complaint/issue documentation, tracking and resolution as well as communication to the proper tangent groups (e.g., Enrollment & Scholarship, GRSS Treasury, etc.)
- While dedicated to specific schools, will provide back up for Tuition Billing Coordinator team
- Liaise with the tuition management vendor account officers on for day-to-day processing
- Communicate with other departments for relevant information and reports as needed
- Special projects as assigned by supervisor
Core Competencies:
- Ensure conflicts/issues are addressed in a timely manner
- Consistently meet project deadlines including annual billing schedule for tuition and fees
- Ensure that management is advised of billing variances and delinquencies on a timely basis
Education and Experience:
- Education: Bachelor’s degree required
- Experience: Minimum of three to five years of experience in service delivery, collections and/or payment processing
- Experience in volume processing, transaction processing and client servicing
- Call center experience a plus
- Languages: Spanish speaking a plus
- Strong written and oral communications skills
- Strong time management skills
- Strong interpersonal skills and demonstrated ability to work collaboratively in teams
- Strong working knowledge of Microsoft Excel, Word and PowerPoint
- Ability to work independently and as part of a team, as the position necessitates
- Proven conflict resolution experience
Job Type: Full-time
Pay: $27.47 - $28.30 per hour
Expected hours: 35 per week
Benefits:
- Dental insurance
- Disability insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Physical Setting:
Schedule:
Work Location: In person
