Refugee Case Manager
Catholic Charities
Full-time, Benefit eligible
PRIMARY RESPONSIBILITIES:
While embracing the mission and vision of the Diocese of Green Bay, this grant funded position works as part of a team to provide case management services to newly arrived refugees, immigrants, and SIVs in Northeast Wisconsin.
MINIMUM KNOWLEDGE, EXPERIENCE AND SKILLS REQUIRED:
“Embrace the mission and vision of the Catholic Diocese of Green Bay and work in accordance with Catholic Teachings and the moral and ethical values of the Catholic Church.”
- Required bachelor’s degree in human services, education, or related field of study in addition to two years of previous direct work experience in a culturally diverse environment.
- Prior work/volunteer experience specifically working with refugees a plus.
- Fluency in written and spoken English.
- Demonstrated success in working effectively in a multicultural setting.
- Culturally humble and sensitive to the needs of refugees, immigrants and asylees.
- Proven ability to work independently as well as collaboratively with colleagues and other community agencies and service providers.
- Strong communication, cross-cultural, organizational, and interpersonal skills.
- Ability to navigate effectively through bureaucratic systems.
- Proficient computer, writing and event coordination skills.
- Strong understanding of confidentiality and professional boundaries.
- Excellent oral and written communication skills in English.
- Must be sensitive to the service population’s culture and must have the ability to communicate in a culturally competent manner.
- Must be proactive and create a cooperative, professional, and positive relationship with clients.
- Must be able to assist clients to solve difficult problems under pressure.
- Must be able to consistently work towards self-sufficiency with all clients and reflect the mission and the goals of Catholic Charities with minimal day-to-day supervision.
- Attend regular meetings, case consultations, and assist with the development of crisis mitigation strategies.
- Able to keep informed of the social services policies and practices in all counties and localities where clients are resettling.
- Flexible to work irregular hours. Some evening and weekend work will be required from time to time. Refugee services staff rotate on-call work.
- Proficient in Microsoft Word and Office products.
- Must possess a valid driver’s license, have a good driving record, have at least two years of driving experience, and be willing to drive clients.
PREFERRED:
- Fluency in Spanish, Arabic, Dari, Pashto, Russian, Swahili, Rohinga, or Farsi.
If interested in this position, please apply at:
https://www.gbdioc.org/mission-teams-offices/resource-support-mission-team/office-of-human-resources/career-opportunities
These statements are intended to describe the general nature and level of work performed by employees assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
