Catholic Charities of South Jersey
Diocese of Camden
CASE WORKER 3
The Case Worker III in Atlantic County serves clients in need with care and dignity offering them the tools to be more independent moving forward. They work closely with the staff and Regional Program Coordinator to assess the client’s situation and determine the possible assistance that can be offered. They are substantially involved in the day-to-day operations of the Family and Community Center located in Atlantic City including answering the door, phones, and emails while ensuring an efficient and effective client experience. They will assist the Regional Program Coordinator as needed and participate in community events and meetings. The ideal candidate is calm, organized, caring, cooperative, flexible and a creative problem solver.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Reflect the mission and vision of Catholic Charities in every encounter with and on behalf of clients and staff.
- Participates in assigned meetings and trainings as related to program. Represent Catholic Charities at regular monthly meetings with State and County officials to report on activities and to advocate for the needs and best interest of the clients.
- Completes all paperwork and reports in a timely manner. Review and enter on appropriate spreadsheets, all clients that are assisted with funds, in keeping track of funding source. Records client information and services provided into data base.
- Food Pantry-Ordering food, preparing food bags and scheduling appointments for clients, stocking shelves and completing monthly reports, required by food bank. Files are updated with each visit and kept in filing cabinet.
- Responding to incoming phone calls in a compassionated and professional manner. Interviews identified clients to assess need for emergency services, and current need for linkage to other community resources.
- Assessment: Assesses financial need, including expenses, financial resources and ability for various public services and supports. Assesses client’s ability to follow through with a plan, including ability to make contacts with other agencies, such as BSS or other network agencies, independently or whether assistance or direct advocacy is required. Assesses adequacy of client documentation for particular funding requirements. Screens for possible presence of additional problem areas, such as substance abuse, mental health, domestic violence that could require additional assessment and follow up, and informs Regional Program Coordinator.
- Makes necessary contacts to verify client information. Maintains confidentiality of all client information and services provided at all times, in accordance with the policy of Catholic Charities and state and federal laws.
- Participates in the implementation and ongoing development and continuous improvement of the program.
- Ensures immediate and thorough communication to Regional Program Coordinator of program problems and provide recommended resolution to identified problem.
- Perform other duties as assigned.
- Maintains a positive work atmosphere by acting and communicating in a manner that fosters good relationships with customers, clients, external colleagues and management.
Supervisor Responsibilities: None
Qualifications:
- Knowledge of entitlement programs and program regulations, federal, state and community resources and expertise in navigating these resources.
- Ability to relate directly but, compassionately with people in emergency situations.
- Must possess strong interpersonal and communication skills.
- Personal transportation required.
- Bilingual preferred (English w/Spanish)
- Good Oral communication skills required.
- Ability to write clearly and proficiently for completion of documentation
- Has a thorough understanding of all relevant community resources and eligibility or has immediate and ready access to this information.
- Workable knowledge of office software, especially Microsoft Suite and Outlook.
Education and/or experience:
- Five to ten years of experience in the human service field with case management experience is required.
- Related degree preferred.