The Bilingual (English/Spanish) Donor Relations Associate implements established donor-centered strategies and protocols for acknowledging and thanking donors regarding their charitable gifts to the National Shrine of St. Jude, and assists devotees with questions and requests. This position focuses on writing letters, responding to emails, and handling phone calls. The successful candidate for this position will be detail-oriented and highly accurate. Respond to donors' written and telephone requests, including entering credit card orders. Read letters from and generate responses to special-issue donor and devotee mail. Consistently and accurately follow established procedures when entering information into League donor software.
Main Accountabilities
• Read correspondence from donors, determine appropriate response, and reply in a timely manner.
• Refer all unique requests/circumstances to the Supervisor, Donor Relations.
• Enter donor information into the appropriate databases.
• Respond to telephone calls and inquiries.
• Read and respond to Donor emails and inquiries.
• Prepare labels, envelopes, Mass cards, and Memorials/Tributes.
• Prepare personal responses for special requests.
• Read and respond to donor emails.
• Process credit card transactions.
• Represent the National Shrine of St. Jude, the League, and the Claretians well in all contacts with donors.
• Assist Planned Giving staff and other League staff when appropriate.
Requirements for the position
- H.S. diploma or equivalent.
- Prior office experience, excellent reading comprehension, strong basic math skills, accurate sorting and organizational skills.
- Type a minimum of 45 wpm, accurately.
- Minimum of 2 years data entry experience and excellent telephone skills.
- Strong written skills.
- Strong MS Word skills.
- Knowledge of Catholic faith preferred.
Job Type: Full-time
Hourly Wage from $18
Other benefits include: Paid vacation, sick leave, 14 paid holidays, 403(b) Retirement Plan with company match, life insurance, short-term and long-term disability, group medical and dental options.
To apply, email your resume and cover letter.
