Archdiocese of New York
Sheen Center for Thought & Culture
Temporary On-Call Box Office Manager
February 2025
Overview/Purpose:
The Sheen Center On-Call Box Office Manager (Jan-May) serves as a key player on the Sheen Center front of house team. This position supports the Patron Services Manager at the Sheen Center as the primary ticketing contact for key renters at our venue for the spring season. Through stellar, prompt service, this role will ensure that both our clients and patrons have a singular experience with our venue.
Reports to: Patron Services Manager
Work Location: The Sheen Center for Thought & Culture
18 Bleecker Street, New York, NY 10012
Responsibilities:
- Ticketing
- Manage sales including comp ticket requests, allocations, group sales, etc. for large scale rental clients.
- Communication:
- Calmly and confidently interface directly with rental clients who are using our box office services, as well as Sheen Center patrons, ensuring we are providing both with an equitable, first-class customer experience.
- Handle special requests from the Patron Services Manager, renter, and other key stakeholders in a timely manner.
- Technology & Reporting
- Adeptly navigate Audienceview Professional Ticketing Platform, Airtable, and our additional booking systems (i.e. Goldstar, TDF).
- Support Patron Services Manager with weekly ticketing reporting documents to client and internal teams.
- During Performances
- Have a working knowledge of The Sheen Center’s performances, policies, and services.
- Arrive 2 hours before performance start time to manage any final bookings, print tickets/attendance lists, and set up scanners/manual check-in before house opens.
- Perform all tasks at the Will Call desk including distributing tickets, processing in-person sales, and monitoring all inquiries from patrons.
- Communicate with all Sheen Center and/or Client Staff, to ensure the best experience for the audience.
- Monitor and reconcile all cash box and donation boxes at the end of shift in conjunction with one other Sheen Center staff.
- If necessary, be available for 30-45 minutes after a performance ends to receive online donations and sell discounted tickets to patrons on their way out.
Education, Experience, and Skills:
- Experience with AudienceView Professional.
- Excellent customer service, communication skills & phone etiquette.
- Strong attention to detail.
- Accurate keyboarding skills.
- Ability to learn and use a variety of technical systems.
- Ability to handle financial transactions and make changes.
- Ability to work efficiently with little or no supervision.
- Ability to remain pleasant during challenging situations.
- Some weekend availability.
Compensation range for this position is: $20.00 – $22.00 per hour.
This position is considered temporary on-call, non-exempt, and eligible for overtime, with an average weekly schedule of 16 hours.
Interested candidates should send a cover letter and resume to:
nyalahall@sheencenter.org
