About CRS
JOB DESCRIPTION
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to
save, protect, and transform lives in need in more than 120 countries, without regard to race, religion, or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding.
Background
Catholic Relief Services is dedicated to providing the highest level of service to our donors, as we believe good experience drives deeper commitment to the organization. Commitment encourages retention. And by retaining more donors, CRS is able to secure a more consistent and reliable source of private funding to support its mission. The Donor Engagement Team is responsible for this key function.
Job Summary
The Donor Engagement Manager oversees, creates, and implements strategies for donor engagement outreach. This position is responsible for developing and designing donor touchpoint and monitoring trends to ensure that CRS establishes relationships with donors and strengthens long term support.
Roles And Key Responsibilities
- Oversee method, message and design for each donor touchpoint, while being mindful to time and budgetary constraints, including, but not limited to, email, telephone, text and mail.
- Manages the Donor Engagement Team, ensuring strategy is followed, key performance indicators (KPIs) are met, and best practices are followed.
- Collaborates with Donor Services on the donor engagement aspect of the feedback program where donors are offered offline and online opportunities to respond to surveys.
- Maintain regular communication with Donor Services Manager to monitor trends and provide support.
- Provides input when new surveys are created and supports collaboration between vendors and database administrators.
- Conducts ongoing outreach to annual giving donors through phone, email and mail, with the goal of strengthening the donors’ engagement with and affinity for the organization.
- Builds relationships with donors to strengthen long term support. Creates a two-way dialogue with donors by working with Donor Services on feedback and providing personalized and relevant content.
- Explores cross-sell and cross-promotional opportunities for annual giving donors within Individual Giving, especially for Sustainer Donors and Sustainer Prospects
- Conducts continuous evaluation of the donor engagement program, recommending changes to enhance program processes, design and impact.
- Maintains accurate records of donor outreach and solicitation plans through regular upkeep of donor database (ClearView) and ensure that the team is using the database efficiently and correctly. Helps to establish, then tracks and reviews reporting on program goals and key performance indicators.
Qualifications
Basic Qualifications
- Bachelor’s degree in marketing, communications or a related field
- Minimum of 5 years of relevant industry experience and a minimum of 3 years of experience in a supervisory role.
- Understanding of fundraising concepts and demonstrated ability to raise money
Preferred Qualifications
Knowledge, Skills, And Abilities
- Strong ability to understand the importance of connecting with donors and making them feel appreciated and essential to the mission of CRS.
- Ability and comfortable in a “forward facing” role with heavy personal interaction both inside CRS and with the general public.
- Strong team management and leadership skills.
- Stay abreast of professional trends and issues affecting this set of responsibilities, demonstrating continuous learning in the field.
- Strong decision-making and negotiating skills. Must be comfortable speaking to donors.
- Knowledge of the structures and social teachings of the Catholic Church
- Substantive understanding and appreciation for the structures and culture of the U.S. Catholic Church.
- Excellent communication skills (both verbal and written, with ability to present information clearly).
- Conceptual thinker with an ability to work under deadline pressure.
- Enjoy working on multiple tasks. Be self-motivated and directed.
- Outstanding collaborative skills and effective team player in complex environments.
- Ability to collaborate with other departments within CRS and Charitable Giving.
- Willingness to learn the depth and breadth of CRS’ programs
- Ability to represent CRS
- Knowledge of Microsoft Office Systems
Required Languages – English. (Bilingual Spanish not required but is a plus.)
Travel – Occasional travel to our headquarters in Baltimore; possible conference(s) annually; occasional donor events
Agency REDI Competencies (for all CRS Staff)
Agency competencies clarify expected behaviors and attitudes for all staff. When demonstrated, they create an engaging workplace, help staff achieve their best, and help CRS achieve agency goals. These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.
- Personal Accountability – consistently takes responsibilities for one’s own actions.
- Acts with Integrity - consistently models values aligned with CRS Guiding Principles and mission. Is considered honest.
- Builds and Maintains Trust - shows consistency between words and actions.
- Collaborates with Others – works effectively in intercultural and diverse teams.
- Open to Learn – seeks out experiences that may change perspective or provide an opportunity to learn new things.
Agency Leadership Competencies
- Lead Change – continually looks for ways to improve the agency through a culture of agility, openness, and innovation.
- Develops and Recognizes Others – builds the capacity of staff to reach their full potential and enhance team and agency performance.
- Strategic Mindset – understands role in translating, communicating, and implementing agency strategy and team principles.
Supervisory Responsibilities: Yes
Key Working Relationships
Internal: All Charitable Giving Units as well Marketing and Communications and Mission and Mobilization
External: Donors, Vendors and Consultantants
What We Offer
CRS offers a comprehensive benefits package including medical, dental, life insurance, vision, generous retirement savings plan and the opportunity to work in a collaborative, mission-driven culture that is committed to improving the lives of the poor throughout the world.
- Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
Note: All positions requiring residence or frequent travel outside their home country must undergo and clear a pre-employment medical examination.
CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.
EOE/M/F/D/V - CRS is an Equal Opportunity Employer.
About Us
Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. Catholic Relief Services works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. Catholic Relief Services’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance, and peacebuilding. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to safeguarding children and vulnerable adults from abuse and exploitation.
CRS welcomes candidates from the countries and regions in which we work. In the event the successful candidate is an expatriate or global telecommuter, the anticipated duration of the assignment is informed by a term limit, based on the type and level of the job and the needs of the agency.
CRS is committed to safeguarding program participants, community members, staff and volunteers from all forms of exploitation and abuse.The successful candidate is expected to sign and adhere to CRS´ Code of Conduct.
CRS talent acquisition procedures reflect our commitment to safeguarding the rights and dignity of all people - especially children and vulnerable adults - to live free from abuse and harm.
Disclaimer: This job description is not an exhaustive list of the skill, effort, duties, and responsibilities associated with the position.
CRS is an Equal Opportunity Employer.
About The Team
General Requirements
CRS offers are contingent on the selected candidate’s ability to legally work where the position is to be performed. Every government has a unique set of work permit eligibility requirements
. All positions requiring residence or frequent travel outside a home country must undergo and clear a pre-employment medical clearance; some work permit processes require clearing a separate government administered medical examination.
CRS prioritizes candidates who are citizens/ permanent residents of the countries where we have CRS offices.
