This is an exempt position responsible for the supervision, coordination, and outcome reporting of services provided under under the Support for Trauma-Affected Refugees (STAR) program. The program will that utilize a holistic, strength based, trauma-informed approach in the coordination of supportive services that will support the physical, emotional, and social wellbeing of the refugees and their families. This position will work in collaboration with interdisciplinary team to achieve the goals and objectives of the program. This position will provide Trauma Informed Therapy and clinical interventions that mitigate trauma induced impairments for individuals, children, and/or families to be served. The activities completed are in accordance with agency policies and procedures.
Duties & Responsibilities
Programmatic
- Partners with ethnic community and/or faith-based organizations and providers to develop, deliver, and/or promote culturally and linguistically appropriate services for the population served.
- Gives priority to individuals that meet the priority criteria and with urgent needs or emergency situations.
- Coordinates and facilitates eligibility screening for individuals to be served.
- Coordinates and facilitates intakes for individuals to be served, including assessment, case management, and emergency assistance.
- Coordinates and facilitates emergency assistance services for individuals served that reduce the risk of homelessness and food insecurity.
- Assists in the formulation and implementation of policies and procedures as per regulatory requirements and makes revisions as needed.
- Ensures that all files include documentation in compliance with funders and Catholic Charities policies and procedures requirements.
- Adheres to the dress code and wears appropriate clothing and follows safety protocols per OSHA and Catholic Charities when conducting job functions.
Human Resource Management
- Provides supervision, direction, and support to program staff.
- Ensures orientation and training is provided to staff according to regulatory body requirements.
- Schedules and conducts weekly staff meetings.
- Ensures that staff receives required training and professional development within the specified time frames.
- Provides on-going supervision to each staff under the incumbent’s supervision.
- Conducts performance evaluations and/or improvement plans for all staff directly under his/her direct supervision.
Risk Management and Quality Assurance
- Collects outcome information and submits timely and accurate reports for the program as indicated in the contract.
- Completes and submits timely and accurate Significant Incident Reports, CIP Reporting and any other required documentation as per Catholic Charities guidelines, state licensing requirements, funder requirements and COA Standards.
- Responsible for following up on all incidents reported timely and accurately.
- Participates monthly in the fire drill.
- Annually assists in completing and submitting Tactical Plans.
- Annually assists in the distribution, collection, and aggregation of Consumer Satisfaction Survey.
- Participates in the Performance Quality Improvement process.
- Monthly, Quarterly, and Annually track services for the completion of Quality Assurance Reports.
- Monitors the compliance of safety and health precautions and monitors staff compliance according to all governing bodies’ policies and procedures.
Screening & Assessment
- Screen of potential consumers within 7 days of referral.
- Maintains wait list for consumers unable to be served immediately and initiate services based on level of need.
- Complete strength based comprehensive biopsychosocial assessment that includes the client’s medical, psychological, and social needs.
- Comprehensive biopsychosocial assessments should be strength-based, trauma-informed, and culturally and linguistically responsive and utilized to determine individual’s trauma induced impairments or mental health needs.
- Utilizes screening instruments for trauma, depression, anxiety, suicidality, and/or substance abuse as applicable.
- Completes assessments within 30 days of intake.
Wellness Service Planning & Monitoring
- Develops a service plan within 30 days of intake.
- Develops an Aftercare Plan within 30 days of intake.
- Develops a service plan with outcomes aligned with client-identified goals that identify specific areas of vulnerability that merit individual’s enrollment in the program, including but not limited to mental health services to be received and case management self-sufficiency goals.
- Develops family-focused service plans that include services for eligible family members that include family-strengthening interventions and conflict transformation.
- Creates service plans based on the assessment that includes client-identified agreed goals and objectives; specific, measurable, realistic, and time-bound goals; and services and support to be provided.
- Reviews and updates each consumer’s service plan quarterly.
Therapeutic and Educational Interventions
- Utilizes specific and developmentally appropriate interventions for vulnerable subgroups such as women, LGBTQI+ individuals, children, and youth.
- Offers mental health services such as individual and group therapy, to trauma-affected newcomers, including vulnerable or marginalized groups such as survivors of domestic violence (DV), intimate partner violence (IPV) and gender-based violence (GBV); children and adolescents and (LGBTQI+) individuals who may be experiencing social, mental, emotional, and familial challenges.
- Engages with consumers and families by providing weekly or biweekly therapy.
- Provides individual and group therapy to individuals and their families, including family strengthening interventions, as indicated.
- Enters weekly progress notes into the electronic record.
Operational Job Function
- Facilitates weekly interdisciplinary staff meetings.
- Reviews weekly with the team caseload and consumer progress.
- Participates in case record review monthly.
- Maintains compliance to all Agency, Government, Funding Sources, COA and Catholic Charities.
Case Closing
- Ensures case closing begins at intake and culminates with the consumer completing the agreed upon service goals.
- Issues closeout letters information individuals served of the successful achievement of their self-identified wellness goals and connecting them with relevant ORR and community resources.
- Upon closing a case all collaborating service providers are notified if applicable.
- Follow-up by phone post discharge with the permission of the consumer.
Additional Duties
- Incumbent will comply with all policies, procedures, and requirements necessary to perform the functions of this position.
- Completes other tasks as requested by supervisor.
Physical Demands
- Ability to travel throughout Miami-Dade and Broward counties for meeting/training locations.
- The work is usually sedentary, but may require long periods of standing, walking and /or bending and some light lifting.
Educational & Experiential Requirements:
- Master’s degree in Social Work
- Licensed or license eligible mental health professional.
- Bilingual in English/Spanish required.
Reporting to this position:
Counselor and Case Manager
Job Type: Full-time
Pay: $62,600.00 per year
Benefits:
- 403(b)
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
- Vision insurance
Schedule:
Application Question(s):
- Are you bilingual in English/Spanish?
- Do you have a Master's degree in Social Work?
- Are you licensed or license eligible mental health professional?
Education:
Work Location: In person
