Position Title: Registration Manager
Reports To: Vice President of Events & Operations
Location: Fully Remote
Position Summary:
This position will oversee registration and related functions for all National Eucharistic Congress, Inc. events, including the National Eucharistic Pilgrimage. An essential part of this role will be delivering excellent customer service by responding to event inquiries and assisting group leaders and participants throughout the registration process. As part of a small team in a start-up environment, this role will require a highly motivated, flexible, and team-oriented individual.
Essential Job Functions:
• Create registration pages for all events using our online software Cvent.
• Manage all aspects of registration including registration modifications/cancellations, payments, paperwork, participant communication, scholarships, and housing assignments (when applicable).
• Collaborate with planning teams to ensure necessary information is being collected during the registration process and important information is being accurately communicated to participants.
• Create and send email confirmations and reminders to participants.
• Oversee registration and paperwork processes for volunteers.
• Collaborate with hosting (arch)diocese(s) to ensure all Safe Environment and clergy paperwork protocols are met.
• Provide registration reports to key stakeholders.
• Ensure all paperwork, guest information, and registration fees are accurate and collected prior to deadlines. Initiate calls as needed to meet expectations and deadlines.
• Build and foster existing relationships with diocesan and parish group leaders.
• Answer high volume of phone calls & emails in a customer service and mission-oriented fashion.
• Serve as internal point of contact for external general customer service team.
• Work with finance team to ensure all payment records are accurate and revenue is reconciled.
• Oversee on-site registration processes including equipment procurement, name badge printing/software, materials, and volunteer support structure to ensure smooth and successful check-in.
• Provide post-event data reports for financial reconciliation, marketing, and advancement. Ensure registration data is accurately integrated with CRM.
• Complete other event-related tasks and projects as needed.
Skills and Qualifications:
• Proficiency in the Microsoft Office 365 suite, particularly Microsoft Excel.
• Proficiency in or ability to quickly learn Cvent and other platforms/software as necessary.
• Strong interpersonal, verbal, and written communication skills.
• Ability to communicate clearly, consistently, and respectfully to provide exceptional customer service via phone & email.
• Organized and detail-oriented with a heart for taking care of others.
• Self-motivated with ability to take initiative, problem solve, and multi-task.
• Well-developed sense of workflow, time management, and prioritization of projects.
• Ability to manage data efficiently.
• Fluency in Spanish preferred, but not required.
• Practicing Catholic in union with the Church, possessing awareness of the structures and working of the Church, and a heart for mission.
• Undergraduate degree preferred.
• Minimum of two years of related experience.
Physical Demands / Work Environment:
• Remote office setting.
• Availability expected via Slack, email, phone, and video calls during normal business hours.
• Frequent and long periods of computer use.
• Minimal travel.
To Apply: Email cover letter & resume to Sarah Houde, Vice President of Events & Operations, shoude@eucharisticcongress.org.
