OVERALL RESPONSIBILITIY

The IT Field Technician is responsible for installing, maintaining, troubleshooting, and repairing IT hardware and software across various locations. This role provides first and second-level technical support, ensuring optimal system performance and user experience. The technician works both independently and as part of a team to support the organization’s IT needs.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Working independently:

Diagnose and resolve technical issues related to hardware, software, networks, and peripherals.
Provide user training and support on new or updated tech
Perform routine maintenance, system updates, and security patches.
Track and document IT assets, maintenance activities, and user instructions.
Assist with IT project implementation, system configurations, and device installations.
Utilize an electronic ticketing system to manage, update, and resolve IT support requests.
Ensure compliance with Seton Collaborative policies and industry best practices.
Maintain proactive communication with management regarding issue resolution and escalations.
Perform other duties as assigned.

QUALIFICATIONS AND REQUIREMENTS

Associate’s degree in Computer Technology or related field (or equivalent experience); Bachelor’s degree preferred.
2-4 years of hands-on experience in IT support, system administration, or a related role.
Strong knowledge of operating systems, software applications, networking, and IT infrastructure.
Familiarity with Microsoft Office 365, cloud computing, and enterprise IT environments.
Experience with cloud platforms such as Azure, AWS, or GCPis a plus.
Strong troubleshooting skills and the ability to resolve technical issues efficiently.
Excellent interpersonal and communication skills to support users across different locations.
Ability to analyze, diagnose, and resolve IT problems independently and collaboratively.
Valid driver’s license with the ability to travel between diocesan locations.

WORKING CONDITIONS AND PHYSICAL REQUIREMENTS

Work is performed in office, IT service, and school environments.
May require evening, weekend, or holiday availability.
Must have a reliable vehicle for travel.
Ability to lift and move equipment up to 35 pounds.
Requires standing or walking for extended periods.

Travel Requirements: Frequent travel to office, school, and diocesan buildings, as well as professional meetings as needed.

The Seton Collaborative

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IT Field Technician