Organization Profile
The primary mission of Lutheran Church Extension Fund (LCEF) is to provide financial resources and related services for ministry, witness, and outreach of The Lutheran Church – Missouri Synod (LCMS).

Reporting Relationship
Manager of Electronic Services reports to the Director of Financial Retail Operations

Summary
The Electronic Services Manager provides oversight and direction of all activities within electronic services and digital banking, electronic/digital and check fraud management, including ACH origination and processing, wire transfers and reconciliation, digital product support, and cash management activities. The electronic services department includes the following areas: ACH origination, Fedline and correspondent bank monitoring and settlements including daily interactions and process management with UMB, supporting any State or Federal reporting, wire transfer processing, unclaimed property and the escheatment process, and address changes.

Essential Job Functions

Manages, develops and coaches direct reports.
Oversees and ensures department daily processes are completed in accordance with established policies/procedures and within required timelines and service level agreements.
Ensures adherence to all dual control processes and maintains segregation of duties in all critical areas.
Serves as the owner, escalation point, and in house expert for the Investment Operations Department in fraud related activities including but not limited to new account creation, checks, AML, and digital banking.
Monitors department staffing and scheduling and provide staffing recommendations.
Acts as the lead ‘Product Owner’ for all digital banking products and online tools including mobile and web online account tools
Partners with the Vice President of Compliance & Risk on transaction monitoring and alerting.
Works with the Director of Financial Retail Operations to develop and implement new processes and procedures to improve operating efficiency and ensure timeliness and accuracy of workflow.
Monitors assigned reports on a daily, weekly and monthly basis.
Monitors and performs quality assurance on transaction monitoring and quality assurance on ACH and wire transfers.
Monitors customer-reported error log to identify root cause.
Ensures compliance with ChexSystems reporting standards.
Prepares a narrative of quarterly updates in preparation for Board Report.
Completes required mailings: W4P, Plan Amendment, Required Minimum Distribution (RMD)
Responds to audit inquiries and provides required documentation.
Reviews and distributes year-end district audit reports.
Participates in annual budget discussions and makes recommendations.
Processes and reviews IRA and HSA transactions, as needed.
Other duties and responsibilities as assigned.

Education and Experience

Bachelor’s degree in accounting, business administration or equivalent education or experience in the banking or finance industry.
Five years of experience with retail banking operations and fraud including digital banking.
Five years of experience in electronic services, ACH transactions, wire transfers, and cash management activities.
Five years of experience leading and developing others.
Experience with continuous process improvement, preferred.

Competencies (Knowledge, Skills and Abilities)

Knowledge of accounting principles; interest and penalty calculations.
Ability to execute through the team, setting clear expectations, empowering employees, and driving accountability through active engagement and inspiration.
Energized by change and welcomes new opportunities. Proven success leading team through change including new initiatives, individual development and introduction of new tools and processes.
Strong computer skills, including Microsoft Office. Ability to learn proprietary and non-proprietary software applications.
Critical thinking and reasoning skills. Ability to assess, evaluate and provide sound judgment in carrying out duties. Understands business implications of decisions.
Strong organizational skills with the ability to prioritize and multi-task. Detail oriented with high degree of accuracy.
Results-driven with the ability to work well under pressure and under tight deadlines, and with minimal supervision.
Ability and desire to establish and maintain effective interpersonal relationships. Collaborative and team mindset that establishes favorable relationships with staff and vendors.
Outstanding communication skills, both written and verbal. Ability to provide clear direction and feedback, and can communicate effectively with various audiences and all levels of the organization.
Seeks self-development opportunities. Cooperates and participates fully in the coaching process, and actively seeks continuous learning to improve personal and team performance.
Partner with others to engage in problem-solving. Ability to clearly articulate issues and concerns and recommend solutions.

Supervisory Responsibility
Electronic Services Team

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Types: Full-time, Permanent

Pay: $73,737.00 - $92,171.00 per year

Benefits:

401(k)
401(k) matching
Dental insurance
Employee assistance program
Flexible schedule
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Retirement plan
Tuition reimbursement
Vision insurance

Schedule:

8 hour shift
Day shift
Monday to Friday

Work Location: Hybrid remote in St. Louis, MO 63127

Lutheran Church Extension Fund, LCEF

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