Boutique Coordinator, Chicago, Nordstrom SIS

Please note this is a cashier/support role. This is NOT a management position.

OVERVIEW: The Boutique Coordinator is considered a support function to the entire store. From operations to sales, this role acts as the “glue” and Jack/Jill of all trades. Under the leadership and guidance of Management, the Boutique Coordinator works closely with management and Client Advisors to provide administrative support, complete boutique operational tasks, and support the sales team to achieve goals. This person must love a diverse scope of role and have an “all hands on deck” mentality.

RESPONSIBILITIES:

CUSTOMER SERVICE

Assist and support client advisors throughout the selling ceremony inclusive of retrieving and returning stock and point-of-sale entry.
Must be able to act as an intermediary between guests and their assigned client advisors, greeting them in a timely manner and speaking to them professionally & enthusiastically. This includes all mediums such as in-person, via telephone conversations, text messaging and emails.
Fluency in all tools used to create a positive interaction for a client, including Loubilink (internal app for clienteling), OMS, salesforce, Booxi (online appointment system) and Loubi You (special orders program)

FRONT-OF-HOUSE

Partners with management to ensure visual standards are well maintained throughout the day and photos are provided to the Visual Merchandising team when necessary.
Communicate with the sales and management team to provide a consistently fresh and full display of new product deliveries, as well as replenishment of floor samples that are sold throughout the day.
Maintains waitlist and pre-order logs.
Responsible for all cash desk operations, including the ability to properly handle large sums of cash as well as clearly communicating all return policy stipulations.

BACK-OF-HOUSE

Responsible for ensuring that the boutique is adequately stocked for business operations through the monitoring and ordering of office, shipping, and company supplies.
Work with management and stock team to ensure that the aftercare experience is operating efficiently. Proficiency with Salesforce required so that care and repair cases are opened in a timely manner and if applicable, spare parts orders are submitted to corporate partners.
Assist all operational functions of the boutique, taking direction from the management team to support in any myriad of operational tasks such as: waitlist managements, data entry, stock level inquiries and general boutique cleaning and organization.
Assist the back-of-house stock team with the systematic processing and unpacking of new product deliveries, rebalances, inter-boutique transfers, and customer returns.
Assist in general maintenance and organization of the stockroom.
Has awareness of what product is coming in for the week and help prep the stockroom.
Understands and adhere to all operations policies and procedures.

** Please be aware the Boutique Coordinator is not a commission eligible role.

SKILLS AND REQUIRMENTS:

Bachelor’s degree preferred.
0-2 years of experience in Luxury sales or similar role.
Passion for Christian Louboutin and a true ambassador for the brand with strong sense of responsibility.
Must be able to perform the physical elements of the job, including, but not limited to, carrying boxes, standing, and using a step ladder. The time frame during which the employee will engage in physical activity, and the weight of the items that will need to be carried, in connection with this role may vary, but applicants for this job should be comfortable with lifting 10-30 lbs. and standing for increments of two hours at a time. The foregoing is an essential function of the role. The successful applicant must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable an employee with a disability to perform the essential functions of their job, absent undue hardship.
Ideal candidate has work experience in medium sized multinational company or luxury business.
Additional language fluency is a plus.
Adheres to company policy and confidentiality.
Strong knowledge of computer systems/programs.
Proactively contributes to creating a team atmosphere that is professional, flexible and enjoyable.
Exudes a “no task is too big or too small” attitude, with initiative, commitment, reliability, and positivity. Does not accept mediocrity.
Versatile; embraces change and is consistently able to develop and adapt to the needs of the business.
Driven to learn and grow.
Grasps new concepts quickly, prioritizes efficiently and is organized.
Exceptional customer service skills along with transparent and effective interpersonal, verbal, and written communication skills.
Enjoy meeting and interacting with customers; demonstrates an energetic and positive attitude.
Strong follow up, follow through and attention to detail to ensure deadlines are met.
Required to work a flexible schedule based on business needs that includes, evenings, weekends and holidays.

Our Business and our Values:

Christian Louboutin, created in 1991 in Paris, is a global luxury brand leader when it comes to shoes for women and men and leather goods. Christian Louboutin is also renowned for its iconic red sole, imagined by Mr. Christian Louboutin himself, a year after the creation of the brand. The brand has more than 160 Boutiques in 38 countries featuring the signature shoes such as the iconic pumps, sneakers and loafers alongside the seasonal collections for women, men and accessories. Christian Louboutin imagines collections through a large spectrum of inspirations emanating from his love of Paris, his travels, and his passion for art and craftmanship. 2014 welcomed the launch of Christian Louboutin Beauté with the iconic Rouge Louboutin nail and lip colour.

Our people are at the heart of our brand.

We celebrate individuality and allow the freedom to have responsibility, autonomy and creativity within your role. Our colleagues have in common the passion and dedication to our Brand, and its continued success.

We live by our values:

We are down to earth – we stand with authenticity, integrity and respect. We have passion – we drive our business with agility, commitment and care. We have happiness in all that we do – we collaborate with positivity, open-mindedness and fun. We work with inspiration – we envision the future with confidence, creativity and freedom.”

The Maison Christian Louboutin is an equal opportunity employer. We are committed to recruitment practices that do not discriminate against any job applicant because of their race, color, gender, age, nationality, culture(s), religion, sex, physical or mental disability, or age. We believe that a culture of diversity and individuality fosters our core values we listed above. So, if you also share this mindset and these values and you dream of coloring your soles red as part of the Louboutin adventure, please join us!

Christian Louboutin

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